Process documents for printing and dispatch daily.Respond and assist with enquiries via phone and email regarding delivery Collate customer documents and details to assist with daily deliveriesETA's, issues, delays, damages and quarantined ordersOrganize create and update reports for business reporting Liaise with Customer support and Account Managers to optimize customer service experience Daily receipt and tracking of orders and enquiries received for dispatch or returnsOrganize and follow cancellation requests through to credit stageOrganize urgent deliveries via courier servicesConsolidate physical orders to be shipped or creditedGeneral data entry and housekeeping where possibleProvide assistance and support for Transport Management Team

Coordinate and execute all operations in the convenience warehouse. Ensure warehouse productivity and accuracy in both receiving and dispatch Manage pick costs labour and warehouse costs ensuring budgeted requirements are met Liaise with Suppliers and Account Managers to optimize the customer service experience Identify and implement improvements within the warehouse Manage and performance management warehouse staffOther Duties:Manage warehouse operations when required Adhere to standard operating procedures, training and development Ensure all EBA conditions are met and implemented OHS, HACCP and COR compliance Daily flash, Labour and Transport reporting

Daily receipt of all stock received from internal and external suppliersProcess adjustments, credits and discrepancies between supplier and customer accountsConfirm claims and pay supplier invoicesMaintain and update customer and product information Create special orders according to customer needsStock transfers and adjustmentsPick/ Pack customer orders using put-to-light systemChecking and loading perishable orders for customers dailyCollate customer invoices with reports to ensure orders are correctArrange documents for drivers to assist with daily deliveries

Record client details and ensure information complies with business requirements and policies. Liaise and assist account managers and team leaders to meet daily targetsProcess automatic payment formsProcess business documents for printing and dispatch dailyReview and collate loan and supporting documents ready for compliance and dispatch via postage or emailMaintaining and ordering stationery Organizing and minute-minding for team meetings Process ‘Prohibited persons Check' and monthly withdrawn deals