Dena Holling Email & Phone Number

95 Chamberlain Road, Oak Ridge, New Jersey

Northern New Jersey

Provide proven solutions for project management and technical support within an SAP or similar ERP systems environment. Cross-functional knowledge to complete the project life cycle. Team Member / Lead for Finance and OTI for the Global Help Desk to resolve day-to-day issues: within 10 months, over 1000 resolved issues and 99% system availability. Over 20 years of SAP and IT experience learning various technical and functional related business processes.• Responsible for end-to-end delivery of application support services for SAP functional portfolio• Manage application support and enhancement services• Responsible to lead and collaborate with other colleagues on global application support team • Manage user interaction, escalations, problem resolution and root cause analysis• Coordinate emergency changes and deployments with retained organizations• Manage to service level agreements and key performance metrics• Understand and able to work utilizing ITIL processes and tools• Support quality audits and regulatory compliance requirements• Support continuous improvement initiatives• Thorough understanding of SAP landscape, supporting processes and interfaces• Strong communication skills and able to work effectively within a team• Leadership skills demonstrated through management of delivery to service levels• Reporting and problem / issue / risk management• Commercially aware in terms of contractual aspects related to service delivery

Northern New Jersey

• Provide cross-functional support for Order to Invoice, Procurement, Materials Management, Operations, Inventory, Inter/Intra Company, knowledge of GTS, Sales & Ops Planning, Finance, HR Payroll, Time & Expense, and Taxware• Lead the development of functional specifications for projects and coordinate implementation, testing, and training through entire project life cycle• Change & implement configuration for various functional areas to improve efficiency in the business processes• Maintain all master data types and implement updates to the system as necessary.• Team Lead for Laval, Canada SAP site Implementation, for 30 users, implemented within given timeframe• Support Business Processes at all levels of the organization domestic and international • Collaborate with developers, basis, security team, and local IT, and PMO’s, liaison with house bank for technical implementation to reduce costs for processing and banking costs• Coordinate business activities with internal and external customers while providing the highest level of customer service• Developed and conducted training sessions for large & small user groups with specialconsideration of new user experience levels• Facilitate scheduled meetings for enhancements, change management, audit, and ticket review and resolution• Recommend and implement resolutions for business issues• Experience using a variety of software packages for research, planning, and accountability

Morristown, Nj

SAP Releases 4.6c & 5.0:• Support & assist users in various locations with business processes in Sales & Marketing; Inventory Management; Finance (A/R & A/P), Security, Taxes, All types of master data and transactional data• Check Register Reporting, Manual & Collective Processing, Check Information Updates, User Assistance for check processing; liaison with house bank for technical implementation• Team Lead for Custom ABAP Reports - Created detailed specifications and unit test scripts for business critical reporting• Business subject matter expert with developers while performing unit testing, validation, user acceptance testing, coordination, and training.• Resolved Over Receiving and Over Invoicing Issues by implementation specific configuration • Completed Tax Rate & Tax Jurisdiction Codes updates for functional area • Created, tested, and implemented for 4-4-5 accounting concept• SAP Hosting – Execute and compare SAP before & after results to ensure data integrity• Lead Sales Rep Commissions Process / Reporting Project• Site Split Project / Plant clean-up and Physical Inventories• Provide on-going IT Support to the business

Park Ridge, Nj

Implemented SAP Release 4.7 (July, 2003) – Developed / Tested / Validated:• Security Team Lead for SAP 4.7 Implementation• Sales Orders / Rental Orders / Loans / Returns / Procurement processes• Rebate Reporting, Custom Sales & Marketing reports, Standard SAP R/3 Reporting, Pricing conditions and ATP Processes• Production Order Processes, inventory and MRP• Change Management Responsibilities working with internal resources and consulting firms• Functional Team Lead for SAP 4.7 Disaster Recovery – Planned, monitored, provided reports management of the milestones for each team member• Loaded and validated master data for all functional areas and counts to ensure accuracySAP ConsultantR/3 Production Support - Research, enhance and test internal SAP client requests• Special reporting for all functional areas• Security Team Lead• Provided training to users on standard and custom SAP and BW transactions• Change Management Responsibilities working with internal resources and consulting firms including 5 direct reportsImplemented SAP Release 4.6c (August, 2001) – Developed / Tested / Validated:• Production Support for all functional areas of SAP 4.6c• Change Management Responsibilities working with internal resources and consulting firms• Research, enhance, and test internal SAP client requests, special reporting• Sales Orders / Rental Orders / Loan Orders / Returns• Data Conversion Team – Set-up and Clean-up of Master Data• R/3 Configuration: Variant Configuration, Accounting Configuration, MRP, Procurement, Production Orders

Morris Plains, Nj

• Managed ABAP programming Team consisting of 11 team members. • Coordinated and managed client requests• Managed Year 2000 SAP Programming requests • Support for Pfizer’s Domestic Plant Maintenance Module of SAP (3 facilities), to include:• Conduct, research, system enhancements and testing for internal SAP clients requests• Implementation of release 4.6 of SAP • Developed and Supported SAP configuration and master data• Functional areas include Plant Maintenance, Supply, Quality Management, Manufacturing• Updated & maintained documentation for implementation and future reference in accordance with corporate standards.

Morris Plains, Nj

Sole support for domestic product lot recall application, COBOL | JCL | Mainframe