Dena Kennedy

Dena Kennedy Email and Phone Number

Learning And Development Specialist @ Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Jenks, OK, US
Dena Kennedy's Location
Jenks, Oklahoma, United States, United States
Dena Kennedy's Contact Details
About Dena Kennedy

Experienced instructional design professional with over 20 years of involvement in the Learning and Development field. Strong understanding of adult learning principles and best practices for developing instructor led training as well as e-Learning.

Dena Kennedy's Current Company Details
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

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Learning And Development Specialist
Jenks, OK, US
Employees:
595
Dena Kennedy Work Experience Details
  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Learning And Development Specialist
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Jenks, Ok, Us
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  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Learning And Development Specialist
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jul 2019 - Present
    Tulsa, Oklahoma Area
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  • Alorica
    Curriculum Developer
    Alorica Sep 2018 - Apr 2019
    Tulsa, Oklahoma Area
    Created new hire customer service training for Energy client. Developed PowerPoint decks, Facilitator Guides, Job Aids and Assessments.
  • Direct Energy/Centrica
    Learning And Design Specialist
    Direct Energy/Centrica Jan 2012 - Sep 2018
    Tulsa, Ok
    Design and deliver on-line and instructor led modules for a variety of front office and back office processes to support DE's retail electric business in de-regulated markets.
  • Williams Company
    Eh&S Training Specialist Ii - Midstream
    Williams Company Apr 2010 - Nov 2011
    Tulsa, Oklahoma Area
    Designed and developed interactive computer based training for a variety of safety related topics as well as other topics requested by our internal customers. Followed the ADDIE instructional design process .Conducted needs analysis, suggested training solution to customers, developed lesson plans, storyboards and developed the training.using a variety of e-learning design software.
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  • Bill Bartmann Enterprises
    Curriculum Writer
    Bill Bartmann Enterprises Dec 2008 - Feb 2009
    Researched, designed, and developed curriculum for “How to Collect on Bad Debt” which is currently presented at Bill Bartmann’s 5-day seminar “How to Make Millions Buying Bad Loans”. Created PowerPoint presentation, facilitator guide and participants guide. Attended seminars and served as a subject matter expert for collections and a coach/mentor for students.
  • Linkamerica
    Technical Writer/Trainer
    Linkamerica Sep 2008 - Nov 2008
    Researched, designed, and developed a user guide/training manual for a company owned database. Set side by side with managers and employees to learn and document system procedures. Worked with subject matter experts to gain further understanding of processes.
  • Hsbc
    Communications Editor/Technical Writer
    Hsbc Sep 2005 - Jul 2008
    Researched, wrote and published policies and procedures for an online reference for all Call Center associates. Worked closely with business partners and subject matter experts to ensure the accuracy of all documented procedures. Project Lead for various projects including system implementation. As project lead provided agendas and conducted meetings on project updates. Assigned action items and followed up with managers to ensure outstanding issues were addressed. Submitted project updates and met with manager on a weekly basis for feedback on performance.
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  • Metris Companies
    Sr. Trainer
    Metris Companies Aug 2003 - Sep 2005
    Delivered a broad range of formally designed training programs and solutions to support Metris' mission, goals, and business strategies; and to address the performance needs of Metris' call center employees. Monitored new hire employees to identify strengths and weaknesses for quality assurance purposes. Designed and developed training programs, as part of a project team, to meet the objectives of Metris projects and new business initiatives. Coached and supported less experienced trainers within the team.
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  • Tulsa County
    Training & Infor. Specialist
    Tulsa County Apr 2002 - Aug 2003
    Conducted needs analysis and met with management to make training recommendations for over 1400 employees. Organized, developed, and facilitated training programs based on needs analysis and changes in procedures or services.
  • Metris Companies
    Trainer
    Metris Companies Sep 2000 - Jan 2002
    Responsible for all aspects of new hire development and training for the Collections and Customer Service Departments. Monitored new and current employees for quality assurance purposes. Managed curriculum and delivery projects from conception to implementation. Facilitated leadership training workshops designed to motivate others and improve performance.
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  • U.S. Cellular
    Financial Services Supervisor
    U.S. Cellular Apr 1999 - Sep 2000
    Supervised, developed and motivated a staff of 30 collectors. Established and communicated expected standards of performance, reviewed actual performance and provided career counseling. Maintained customer reports an all aspects of collections.
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  • Commercial Financial Services
    Training Officer
    Commercial Financial Services May 1997 - Jan 1999
    Facilitated a variety of training modules for new hire classes. Assisted supervisors with transition of new hires from training to the collections floor. Selected employees with low performance to attend training classes. Monitored performance, identified strengths and weaknesses, and provided constructive feedback to increase levels of performance.
  • United Video Satellite Group
    Trainer
    United Video Satellite Group May 1994 - May 1997
    Facilitated training programs for new call center employees on current policies and procedures. Researched and developed training curriculum. Monitored and assessed the job performance of over 400 inbound and outbound representatives.

Dena Kennedy Skills

Training Instructional Design Call Centers Instructor Led Training Technical Writing Management Change Management Needs Analysis Leadership Powerpoint Performance Management Team Building Snagit Microsoft Excel Access E Learning Coaching Employee Training Customer Service Microsoft Word Training Delivery Captivate Leadership Development Workshop Facilitation Lectora Camtasia Audacity Learning Management Systems Visio Captivate 5.0 And 5.5 Prezi Sharepoint Addie Quality Assurance Onboarding Excel Content Management Learning Management Organizational Development Word Character Builder Blended Learning Editing Software Documentation Contact Centers Customer Service Training Training And Development Constructive Feedback Elearning Developed Blending Learning Solutions

Dena Kennedy Education Details

Frequently Asked Questions about Dena Kennedy

What company does Dena Kennedy work for?

Dena Kennedy works for Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

What is Dena Kennedy's role at the current company?

Dena Kennedy's current role is Learning And Development Specialist.

What is Dena Kennedy's email address?

Dena Kennedy's email address is de****@****att.net

What schools did Dena Kennedy attend?

Dena Kennedy attended Oklahoma State University, Webster High School.

What are some of Dena Kennedy's interests?

Dena Kennedy has interest in Children, Health.

What skills is Dena Kennedy known for?

Dena Kennedy has skills like Training, Instructional Design, Call Centers, Instructor Led Training, Technical Writing, Management, Change Management, Needs Analysis, Leadership, Powerpoint, Performance Management, Team Building.

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