Dena Michael Email & Phone Number

San Diego, California, United States

• Manage multiple projects simultaneously and efficiently in the program development, research, analysis, and evaluation of data for the County of San Diego and State of California’s social programs. Collaborate with.
• Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.
• Ensure quality control procedures for operational processes are performed in a rigorous manner.
• Validate and complete monthly reports that measure project objectives.
• Complete compliance reviews as directed.
• Analyze data and reports to determine error trends for various departments.

San Diego, California, United States

• Provide a wide variety of information and assistance to participants of CalWORKs regarding communitresources, housing assistance according to established guidelines and procedures.
• Track and report information for the family sustainability metrics to report to San Diego County.
• Assisted with Social Security, housing and unemployment application.
• Followed procedural requirements of CalWORKs by updating client case files utilizing CalWIN system.
• Process all incoming referrals and check eligibility for housing support programs
• Check referrals for accuracy and return to case manager if corrections are needed.

San Diego, California, United States

• Maintaining exceptional customer service while attending to student EOPS needs at the front counter.
• Assisting EOPS students, or potential EOPS students, with answering questions, advising students on program and campus procedures, requirements and services.
• Motivate students from a diverse range of backgrounds.
• Assisting in preparing and participating in EOPS Orientations.
• Interpreting EOPS state policies to students and parents regarding EOPS services and requirements.
• Maintaining complete and accurate updated information regarding program services.

San Diego, California, United States

• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
• Prepared or assisted in preparing simple to complex tax returns for individuals.
• Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.
• Meet schedules and timelines.
• Order and maintain office supplies according to established guidelines and procedures.

Al Başrah, Iraq

• Cash handling experience, Collect deposits, payments or fees.
• Customer service focus with the ability to stay positive in interactions with customers and team members.
• Offering products and services.
• Working in a fast-paced environment.
• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators.
• Enter information into databases or software programs.

Bachelor’S, Management Information Systems, General, 3.9

Associate'S Degree, Accounting And Business/Management

Bachelor’S, Science In Education, Mathematics