Dena Michael Email & Phone Number

San Diego, California, United States

Manage multiple projects simultaneously and efficiently in the program development, research, analysis, and evaluation of data for the County of San Diego and State of California’s social programs. Collaborate with leadership on personnel actions and evaluations; monitor performance; analyze program data for accuracy; recommend and implement solutions; develop and conduct training for staff; conduct research analyses on federal, state, and county policies affecting CalWORK’s program reporting and implementation. • Work with staff to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives.• Ensure quality control procedures for operational processes are performed in a rigorous manner.• Validate and complete monthly reports that measure project objectives.• Complete compliance reviews as directed.• Analyze data and reports to determine error trends for various departments.• Identify training needs based on error trends.• Work with projects training department to ensure all training materials are accurate.• Maintain positive working relationships with all staff and customers.• Develop summary reports for management and analyze data using excel sheet on daily bases.Key achievements:• Improve the quality of work.• Improve the reports submitted to the county and save time.• Enhance training materials.

San Diego, California, United States

• Provide a wide variety of information and assistance to participants of CalWORKs regarding communitresources, housing assistance according to established guidelines and procedures.• Track and report information for the family sustainability metrics to report to San Diego County.• Assisted with Social Security, housing and unemployment application.• Followed procedural requirements of CalWORKs by updating client case files utilizing CalWIN system. • Process all incoming referrals and check eligibility for housing support programs• Check referrals for accuracy and return to case manager if corrections are needed.• Communicate with Case managers about progress of case.

San Diego, California, United States

• Maintaining exceptional customer service while attending to student EOPS needs at the front counter.• Assisting EOPS students, or potential EOPS students, with answering questions, advising students on program and campus procedures, requirements and services.• Motivate students from a diverse range of backgrounds. • Assisting in preparing and participating in EOPS Orientations.• Interpreting EOPS state policies to students and parents regarding EOPS services and requirements.• Maintaining complete and accurate updated information regarding program services. • Accurately entering, scanning, and linking, and filing EOPS documents. Assist in maintaining accurate records of all EOPS student documents digitally and in hardcopy form. • Prioritize work and meet deadlines.• Assist students and other visitors at the counter and provide a variety of general information.• Scheduling counseling appointments, maintaining sign-up sheets for special events. • Conducting EOPS outreach throughout campus, special events, conferences, and outside community events. • Assisting EOPS staff/faculty with assignments that support EOPS program and services.• Train and provide work direction to others for new hired in the EOPS dept.

San Diego, California, United States

• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.• Prepared or assisted in preparing simple to complex tax returns for individuals.• Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.• Meet schedules and timelines.• Order and maintain office supplies according to established guidelines and procedures.

Al Başrah, Iraq

• Cash handling experience, Collect deposits, payments or fees.• Customer service focus with the ability to stay positive in interactions with customers and team members.• Offering products and services.• Working in a fast-paced environment.• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators.• Enter information into databases or software programs.

Bachelor’S, Management Information Systems, General, 3.9

Associate'S Degree, Accounting And Business/Management

Bachelor’S, Science In Education, Mathematics