Michaele Clark Email & Phone Number

Claims Strategy: Property and Casualty InsuranceBusiness DevelopmentOrganizational LeadershipIndustry Speaker

United States

Business Development and Claims Leader• Build and strengthen positive relationships with key clients across the property and casualty insurance claims industry leading to an increase in client acquisitions.• Use strategic and tactical approaches to help industry leaders achieve their organization's claim objectives.• Increase revenue over 600% during a hostile market with limited travel during the pandemic. • Develop standard operating procedures for ACM claim operations to exceed client expectations • Implement SLAs and set internal KPIs across the company. • Quantify claim metrics and report on those metrics internally and to individual clients. • Stay abreast of P & C insurance industry case law, trends, changes and developments.• Oversee public relations, press releases, client communication and social media presence.• Develop and distribute marketing material, including leveraging social media platforms to increase click through rates and followers. • Assist in team building and leadership for performance driven results.• Develop and implement corporate social responsibility program and assist with expansion of DEI initiatives.• Manage account claim managers • Guide adjusters and managers on large / complex claims• Collaborate with carriers on review and handling of large/complex claims – typically in excess of 1million• Speak at claim industry events and conferences

Northwest Arkansas

• Collaborated with experts and legal counsel to handle large commercial claims and residential losses, including first party property claims, builder’s risk, auto liability, and general liability. • Conducted investigations on causation and coverage analysis on claims.• Completed claim scope, estimates, subrogation documentation, and written reports.

Remote

• Cultivate & solidify client relations through business development and client interfacing • Assist with RFIs completion, industry forecasting and scouting new clients• Managed 7 major accounts (CAT / Daily) totaling $5M in annual revenue and 40-50 adjusters. • Directly managed W2 staff consisting of supervisors, reviewers, and adjusters. • Sourced, ranked, and streamlined 450+ national catastrophe resource roster.• Collaborated with the training team to improve processes and development of new adjusters.• Awarded twice for presentation at the National Association of Catastrophe Adjusters • Conducted file audits, documented results, and provided feedback to improve processes.

United States