Conduct clinical evaluations including risk assessments, devise treatment plans and implement solution-focused interventions to treat full spectrum of mental health conditions and substance abuse. Connect clients with community resources, identify referrals for substance abuse and psychiatric treatment, and facilitate authorizations with managed care for clients to see in- network providers. Participate in case management and consultations with client companies to determine readiness to return to work for clients suspended from the workplace. Deliver seminars to client companies on various mental health topics such as depression, stress management and work-life balance. Serve as coordinator for all on-site requests and collaborate with clinical director and account executives to increase utilization at client companies and ensure delivery of quality EAP and wellness services. Answer 24/7 hotline and share on-call responsibilities with clinical staff to respond to crisis situations and high-risk clients.On-Site Counselor:* Execute immediate crisis management, assessment and treatment planning for direct referrals.* Collaborate with wellness team to create and deliver lunch and learn seminars.On-Site Coordinator:* Manage and coordinate onsite counselor schedules based on needs assessment for multiple client company locations. * Conduct weekly conference calls for onsite utilization review, needs assessment and planning.* Track utilizations and trends, consult with management regarding onsite personnel and customer service issues.

Marketed clinical services and treatment programs to providers in the NY City metro area. Conducted mobile substance abuse assessments, arranged for admissions and transportation to the facility. Coordinated seminars in partnership with other treatment facilities on various mental health topics. Networked with various mental health professionals to link clients to appropriate resources. Facilitated discharge planning and continuity of care for patients who have completed treatment.

Performed telephonic risk assessments, short-term counseling, case management and crisis intervention. Guided clients to appropriate resources based on level of urgency. Assessed for potential workplace violence and assisted companies in developing action plans. Implemented Critical Incident Stress Debriefing (CISD) processes to assist companies with traumatic workplace incidents.

Provided counseling, case management and crisis intervention services to chronically mentally ill clients and their families. Served as primary liaison to city and county agencies, including substance abuse, child and adult protective services and area hospitals. Performed in-home emergency visits with Police and emergency services personnel. Maintained client records in accordance with state and Medicaid regulations.

Provided counseling to employees for alcohol and drug issues, family and marital issues, parenting, legal concerns, domestic violence as well as employment concerns. Facilitated depression screening groups for all staff and management. Trained management, government agents and other personnel on substance abuse education and awareness. Facilitated strategic partnerships with a multitude of providers including HMOs and third party insurers. Served as liaison between union representatives, management and employees