Dena W. Email & Phone Number

Implemented, managed and completed 80+ yearly data and configuration projects.Creating and maintaining department documentation including SOPs, workflows for efficiency, internal and external processes and instructions, and ETL data templates. Metrics tracking for external and internal stakeholders. Collaborate with clients to ensure all details of the project were correct and implement full project proposals covering the entire SOW.Review and clean data files to the… Show more Implemented, managed and completed 80+ yearly data and configuration projects.Creating and maintaining department documentation including SOPs, workflows for efficiency, internal and external processes and instructions, and ETL data templates. Metrics tracking for external and internal stakeholders. Collaborate with clients to ensure all details of the project were correct and implement full project proposals covering the entire SOW.Review and clean data files to the specifications of the SOW and developer requirements. Set up and maintain all communications with developers during projects.Validation and testing of the work completed and communicating all findings to developers and clients.Work closely with clients to ensure all projects completed within the Scope of Work and timelines.Creation of user profiles, maintain folders, and ensure data security via FTP.Initiate and follow through all data projects through Salesforce, GuideCX and Jira.Hold key meetings with appropriate stakeholders internally and client facing during the project life cycle.Work closely with team members to ensure projects are on track and working through any issues that arise.Onboarding new implementation process for all data migration projects.Validation testing for internal alpha and beta testing for software SOWs. Show less

Johnson City, Tennessee, United States

Mapped, verified, and tracked digital forms to ensure data integrityBuilt digital forms and provided technical support for client issuesSet up and maintained internal digital databaseManaged requisition, labeling, and accession set-up in TrialREACHDrafted and finalized digital requisitions based on client feedbackSet up study visit spreadsheets and schedules of events/sample trackersReviewed and ensured quality control of requisitions, statements of work, and lab… Show more Mapped, verified, and tracked digital forms to ensure data integrityBuilt digital forms and provided technical support for client issuesSet up and maintained internal digital databaseManaged requisition, labeling, and accession set-up in TrialREACHDrafted and finalized digital requisitions based on client feedbackSet up study visit spreadsheets and schedules of events/sample trackersReviewed and ensured quality control of requisitions, statements of work, and lab manualsConducted SharePoint, Smartsheet, and EDW study set-up and quality controlAssisted with digital requisitions in the online sample tracking systemReviewed digital edit checks for quality control and coordinated data correctionsCoordinated with project management for study start-up and amendmentsTrained new hires and provided technical support to team membersAssisted with special projects for data management and client satisfactionMaintained and reviewed monthly metrics for senior management reportsEnsured quality control of all data management tasks from team members Show less

Johnson City, Tennessee, United States

Initiate and verify patient referral credentials into home health or hospice.Insurance verification and recertification of benefits and duration of services.Diagnostic and procedural code assignment.Review insurance claims to insure accuracy of information and appropriate attachments prior to submission to insurance carriers. Communicates with insurance companies and patients with any issues or questions concerning patient accounts.Review Explanation of Benefits (EOBs) to… Show more Initiate and verify patient referral credentials into home health or hospice.Insurance verification and recertification of benefits and duration of services.Diagnostic and procedural code assignment.Review insurance claims to insure accuracy of information and appropriate attachments prior to submission to insurance carriers. Communicates with insurance companies and patients with any issues or questions concerning patient accounts.Review Explanation of Benefits (EOBs) to ensure appropriate reimbursement and reconcile all accounts for necessary corrections.Work reports and maintains files that pertain to patients accounts.Maintain patient accounts through above duties to determine that claims have been paid or denied appropriately before forwarding to collections if appropriate. Posting electronic and paper payments and refunds from multiple insurance companies for patient accounts. Maintaining payment ledgers for accounting purposes.Follow all Medicare and Medicaid guidelines. Show less

Johnson City, Tennessee, United States

Review insurance claims to insure accuracy of information and appropriate attachments prior to submission to insurance carriers.Communicates with insurance companies and patients with any issues or questions concerning patient accounts.Review Explanation of Benefits (EOBs) to ensure appropriate reimbursement and reconcile all accounts for necessary corrections.Work reports and maintains files that pertain to patients accounts.Maintain patient accounts through above duties to… Show more Review insurance claims to insure accuracy of information and appropriate attachments prior to submission to insurance carriers.Communicates with insurance companies and patients with any issues or questions concerning patient accounts.Review Explanation of Benefits (EOBs) to ensure appropriate reimbursement and reconcile all accounts for necessary corrections.Work reports and maintains files that pertain to patients accounts.Maintain patient accounts through above duties to determine that claims have been paid or denied appropriately before forwarding to collections if appropriate.Posting electronic and paper payments and refunds from multiple insurance companies for patient accounts.Maintaining payment ledgers for accounting purposes. Show less

Elizabethton, Tn

Managed medical records and updated patient data for 20 facilitiesOrganized paper and digital recordsPerformed general front desk duties

Elizabethton, Tn

Managed medical records and organized filesUpdated patient data and assigned codesProcessed insurance and patient paymentsHandled deposits and front desk tasks