Diverse skills in process management including Software Development Lifecycle and Project Management based on PMI standards. Certified within the ITIL framework in Change Management, Release Management, and Configuration Management for visibility and reduction of risk into production environments. Enjoy owning processes and providing training to others to assist in a better understanding of working within the process.Critical Skills: Responsible, Organized, Leader, Motivator, Punctual IT Service Management Methodology: ITIL v3 certified Project Management Methodology: PM Certifications are PMI based PC Software Skills: CA Clarity PPM, HP ServiceDesk, MS Office Suite, MS Project, Visio, Delrina PerFORM PRO, Calendar Creator Plus, Org Plus, Onyx, Goldmine, Lotus Notes, NetAddress
Listed skills include Process Improvement, Visio, Project Management, Change Management, and 19 others.