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Diverse skills in process management including Software Development Lifecycle and Project Management based on PMI standards. Certified within the ITIL framework in Change Management, Release Management, and Configuration Management for visibility and reduction of risk into production environments. Enjoy owning processes and providing training to others to assist in a better understanding of working within the process.Critical Skills: Responsible, Organized, Leader, Motivator, Punctual IT Service Management Methodology: ITIL v3 certified Project Management Methodology: PM Certifications are PMI based PC Software Skills: CA Clarity PPM, HP ServiceDesk, MS Office Suite, MS Project, Visio, Delrina PerFORM PRO, Calendar Creator Plus, Org Plus, Onyx, Goldmine, Lotus Notes, NetAddress
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Identity Program ManagerNelnet Feb 2022 - PresentLincoln, Nebraska, UsEstablished and grew program for Identity Systems including SailPoint and Ping aligning the program to agile best practices. Managing backlog and stakeholder expectations while adjusting priorities. Managed migration from SailPoint IdentityIQ to Identity Security Cloud. -
It Infrastructure Engineer - Change ManagementNelnet Jan 2017 - Feb 2022Lincoln, Nebraska, UsResponsible for coordinating, approving and communicating all application standard and emergency Infrastructure changes and Deliver releases. Facilitate weekly Delivery meetings and Infrastructure Change Advisory Board (CAB) meetings. Providing guidance, assistance, coordination, and follow-up on change management requests.Support process adherence and assist in development of process efficiency for both Change and Release Management. Create and maintain reporting to provide metrics for Infrastructure and Delivery changes. As part of communicating changes, translate technical details into business relevant language as part of communicating changes.
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Project Manager IiKaiser Permanente Jun 2016 - Dec 2016Oakland, California, UsResponsible for managing 4-5 projects in Population Health ensuring projects proceed along the expected schedule; taking action as needed when changes in project occur. Collaborate with multi-functional teams across Kaiser Permanente including providers in hospital settings to IT professionals, as well as, those within the business organization for Complete Health Solutions. -
Governance And Change Control AdministratorCatholic Health Initiatives Oct 2012 - Apr 2016Englewood, Co, UsAdministered Clarity PPM (Portfolio and Project Management) tool for user account set up, maintenance, and terminations as well as project & idea creation and maintenance including troubleshooting user issues for resolution in a timely manner for over 400 users.Ensured effective and proper portfolio, program, and project governance is utilized across the PLC for the project portfolio from project request to defined project including capturing project change with continuous review of gaps and opportunities of improvement of PLC process, training, and governance for over 250 active projects. -
Portfolio/Release AnaylstCatholic Health Initiatives Sep 2011 - Oct 2012Englewood, Co, UsEvaluated portfolio, programs, and projects across the project portfolio of over 250 active projects to determine trends, opportunities for improvement, and successes.
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Project Manager3T Systems Dec 2010 - Aug 2011Managed 10-15 Professional Services projects at a given time which vary in size from 10 hours to over 500 hours ensuring projects were implemented on time and on budget while maintaining communication with both the client team and the internal implementation team.
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Manager Of Service TransitionWolseley Sep 2007 - May 2009Warwick, Warwickshire, GbManaged the implementation of ITIL v3 release, control and validation processes including change management, release management and configuration management for Wolseley North America branching into global process management.Facilitated and maintained the Change Control Board (global and continental) covering hardware and software requirements as well as project/program change in scope, schedule, and budget -
Project Manager / Release Coordinator / Business Systems AnalystStock Building Supply Mar 2004 - May 2009Atlanta, Ga, UsDeveloped and provided training on internal processes and procedures increasing user efficiency. Managed ongoing deployment and maintenance of proprietary software by creating and maintaining release schedules and coordinating communication of production installs to all of IT. Established and maintained Lessons Learned sessions for each release and projects as required. Determined dependencies between projects and adjusted the installation requests accordingly. -
Sales Engineering CoordinatorUsa.Net, Inc Aug 1998 - Dec 2001UsAuthored corporate level responses to Requests for Proposals and Requests for Information as well as various service manuals to include synchronization for the USA.NET Calendaring and Blackberry forwarding instructions for the Exchange Messaging platform, Sales Engineering training manuals including PowerPoint presentations. Managed and maintained Exchange Messaging platform demonstration accounts, USA.NET Reference Program, Exchange Beta and Pilot programs. -
Reports And AnalysisMci Mar 1995 - Aug 1998Created and maintained release schedules and implementation plans for proprietary software. Facilitated and maintained the Change Control Board covering hardware and software requirements. Researched funding approval for internal projects. Maintained project database, updated and validated information for Director's Development Plan and compiled daily and weekly reports for meetings.
Dena Boyd Skills
Dena Boyd Education Details
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Colorado Technical UniversityBusiness Administration In Information Techonology
Frequently Asked Questions about Dena Boyd
What company does Dena Boyd work for?
Dena Boyd works for Nelnet
What is Dena Boyd's role at the current company?
Dena Boyd's current role is Identity Program Manager at Nelnet.
What is Dena Boyd's email address?
Dena Boyd's email address is de****@****usa.net
What is Dena Boyd's direct phone number?
Dena Boyd's direct phone number is +191955*****
What schools did Dena Boyd attend?
Dena Boyd attended Colorado Technical University.
What skills is Dena Boyd known for?
Dena Boyd has skills like Process Improvement, Visio, Project Management, Change Management, Business Process, Ms Project, Leadership, Microsoft Office, Business Process Improvement, Sharepoint, Management, Vendor Management.
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