Denada Dajlani, Capm, Psm Email & Phone Number

Montreal, Quebec, Canada

• Key position in formulating operational strategy and tactics• Continuous improvement on ways of working, efficiency and performance• Developing and securing compliance • Mentoring team members and collaborators by being the first contact of smart work decisions in the organization• Managing material, licences, tools and resources; Implementing best practices across all levels• Increasing quality of customer service with a better and faster brand awareness• Implementing best practices across all levels

Montreal, Quebec, Canada

• Key customer service management position, gaining constant positive feedback for results and seamlessly managing the customer journey involving maximisation of customer communication and engagement• Managing all enquiries and communications connected to sales and service, working across multiple communication channels and investigating customer issues so that they can be managed through to resolution• Overseeing the full customer management remit, obtaining and overseeing completion of works orders and collaborating with senior management to develop and embed customer service initiatives• Maintaining a thorough and up to date understanding of all company construction and repair policies• Effectively overseeing QA policies and procedures, ensuring they area created and introduction in line with customer specifications and business objectives whilst remaining compliant at all times

Montreal, Canada Area

• Preparing clear sales analysis, sales reports, sales-order status, sales agreements, in-time proposals and presentations.• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information• Ensuring the adequacy of sales-related equipment or material• Monitor the team’s progress, identify shortcomings and propose improvements• Assist in the preparation and organizing of promotional material or events• Design layouts and execute companies communications• Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.• Working with Salesforce • Participated in execution of sales strategies

Montreal, Canada Area

• Analysis of the startups ecosystem at the international level with the purpose of their attraction to the Montréal market • Contact and profiling of the startups in the information technology sector at the international levelGiving of insights and improvements in the process of business development with the Katapult project and their increase at the international level • Research and recommendations on the approaches and tactics aiming to target and penetrate new markets • Support and cooperate with the project staff aiming to achieve business objectives and the international startups immersion in the Montréal market.

Albania

• Prepaid/Postpaid Market monitoring• Preparing marketing reports by collecting, analyzing and summarizing data • Implementing marketing campaigns/strategies by assembling and analyzing sales data• Organizing new products presentations • Product Profit & Loss financial analyses of the existing products • Product Profit & Loss forecast financial analyses of the upcoming products• Updating sales staff by providing sales data, market trends, new product information, forecasts and willing targets.• Determining customer’s need and desires • Recommending the nature of future product lines by reviewing product specifications • Assessing market competition by comparing the company’s product to competitors’ product• Providing information for management by preparing forecasts and special reports and analyses• Determining product pricing by utilizing market research data; reviewing production and sales costs• Creating Product & Services Affirmation Forms of presentation for the product to be attended for technical application by Technology, but with the need to be approved by Head of Product & Services, Head of Sales, CTO, CFO, CEO. • Constant coordination across functional teams (representatives from Marketing Research, Marketing Communication, Technology, Finance, Customer Service, Legal & Regulatory and Sales) for obtaining a solid plan of customer tariff propositions deployment.

Albania

Officially and strictly providing information during PLUS Communication commercials and Interactive Voice Response (IVR)

Albania

• Clear presentation of informative and entertaining information of music, sport, commercials• Preparing the broadcast in advance in areas such as topic research, fact-checking and scripts.• Interviewing guests and moderating panels or discussions on the show• Comment on new stories• Providing commentary for the audience during music events, sporting events, parades and other occasions• Selecting program content• Making promotional appearances in public or private events• Preparing song lists • Meeting with event directors to review schedules and obtain other event details• Marketing promotions for different products during the show

Project Management

Entrepreneurship In Emerging Economies

Master'S Degree, Business Administration – Entrepreneurship

Bachelor'S Degree, Business Administration And Management, General