Denae Davis Email & Phone Number

• Offer administrative assistance to the call center/phone team in• an effort to help them maintain customer focus.• Phone research with DMVs, dealers and customers• Process title releases to customer and dealers• Research and process correspondence requests• Bill accounts for unpaid parking tickets• Send requested information to dealers, customers and other regional offices via mail/fax• Build rapport and relationships with call center/phone team, peers and management• Use written and verbal communication skills to seek guidance and communicate openly with peers and management in order to meet deadlines• Quick learner and possesses the ability to balance various job tasks effectively• Accountable, show great attention to detail, possess strong problem solving skills, time management, and flexibility• Works independently and within a group• Meets deadlines consistently and be able to prioritize tasks.

Senior 1:1 Instructor for classroom•Main administrative support to Teachers and Program Managers with classroom duties: organizing, updating and filing data books, inputting raw data into computer to create spread sheets and graphs for quarterly summaries•Responsible for supporting 1:1 staff in all areas: program and behavior plan implementation, brainstorming etc. •Responsible for coach/co-treating on students that require additional support•Perform 1:1 duties as needed•Responsible for taking probe data for students on transitions, engagement, sensory etc. when needed•Responsible for intake of new students•Responsible for understanding programs/ behavior plans of all students in caseload

Responsible for caseload of at minimum 3 students •Responsible for implementing educational goals, objectives, and behavior plans•Responsible for daily evaluation of students sensory needs•Responsible for daily collaboration with teachers and program managers regarding student performance•Responsible for daily documentation in student’s program books and home log•Responsible for carryover of all OT, ST, PT, Lifeskills, Music, Aug Com etc. into natural environment teaching•Responsible for completing reports, property destruction, and PCM debriefing form the same day of occurrence

(15 y.o. male with autism)•Responsible for increased community exposure•Responsible for developing social awareness and safety•Responsible for home supervision•Responsible for transporting to scheduled therapies and group outings

Supervised associates engaged in sales, inventory receipt, reconciling cash receipts or in performing services for customers•Promoted customer service by ensuring associates are greeting and assisting customers•Responsible for responding to customer inquiries and complaints in a professional and timely manner•Performed basic operations activities including cash handling and reporting, price changes, merchandise handling, open and closing duties, reviewing time sheets and other payroll documentation for accuracy and submitting as appropriate•Monitored associate sales activities and productivity; acknowledging and communicating performance to associates; motivating and training associates to achieve full potential•Maintained awareness of customers both to increase service levels and reduce security risks•Responsible for modeling sales expectations by utilizing various techniques and communicating product knowledge to the customer•Responsible for facilitating visual directives including monthly store sets and merchandise replenishment•Assisted in development of store associates; interpreting Key Performance Indicator reports and delivering coaching as needed; providing feedback to Store Manager for associate performance appraisals and evaluations

Responsible for communicating with management team and fellow associates in a positive, accurate, and timely manner•Responsible for providing assistance at the fitting room, when appropriate•Responsible for balancing customers and tasks simultaneously•Responsible for processing customers at the Sales & Service desk in a quick and efficient manner•Responsible for taking initiative for maintaining zone presentation to ensure the store remains neat, clean and organized

Established more efficient way to schedule shifts among a staff of 40 students•Facilitated monthly scheduling meetings•Liaison between student desk workers and Graduate Assistant Hall Director•Trained desk staff in clerical duties, student conflict resolution

Responsible for developing relationships with each student on the floor and residents throughout the building, helping students adjust to their room/ suitemates, floor mates, residence hall and University community•Established mutual respect with students and staff throughout building•Responsible for being visible, available, and approachable to residents in the building, especially during evening hours•Fostered a positive and cooperative environment that is accepting and tolerant of differences.•Responsible for recognizing and assisting students with social, personal, academic, and related concerns/ needs. Effectively assess those needs and respond through appropriate channels including referrals to other campus resources.•Facilitated and planned activities and programs based on the needs and interests of residents.•Responsible for assisting in resolving of conflicts, responding to inappropriate behavior and providing assistance and leadership in emergency situations•Role modeled ethical behavior, maintained high personal standards and set an example for peers.•Responsible for monitoring the environment through Duty shifts; being on call between 8pm and 8am, performing rounds throughout / between buildings, responding to emergency situations immediately by notifying supervisors and or Hall Director on Duty

Established mentor relationships with children from diverse ethnicities and or socio-economically disadvantaged families•Responsible for mentoring in areas of personal and familial issues•Weekly tutoring sessions in Language Arts, specifically vocabulary, grammar reading and writing

Responsible for monitoring sales performance on a daily basis•Responsible for running and maintenance of store when Store Manager is not present•Responsible for processing information and or merchandise through computer systems and POS register system•Responsible for opening/ closing store, balancing end of day, operating locks and making deposits

M.S, Mental Health Counseling/Counselor

B.S, Speech Language Pathology

Bs, Speech-Language Pathology/Pathologist

25 hours of supervised Language Therapy