Denae Smith Email & Phone Number

Partners with Regional and Banking Center Managers to improve regional performance and customer experience through skill development for banking center team members. Coaches stakeholders in cultivating new customer relationships and expanding existing relationships through the consultative relationship building process. Demonstrates a proven ability to.

Primary responsibilities consist of business development to grow and acquire customer relationships, ensuring the banking center meets or exceeds their sales goals, leading service and sales management, managing the office, and overseeing risk and compliance. - Implement sales and service programs to promote retention, expansion and acquisition of customer.

Auburn, Alabama - Opelika, Alabama

-Responsible for overall balanced performance of three assigned branches.-Emphasis on lending, deposit acquisition and non-interest income generation for consumer and small business segments. - Proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. - Deliver superior quality service in person.

Auburn, Alabama Area

-Provide sales, marketing, and operations support to an assigned team of Business Relationship Managers. -Consolidate, analyze, and interpret customer activity in support of customer retention.-Operate independently to identify and follow-through on cross-selling opportunities.-Provide high level of analytical support duties. -Responsible for maintaining.

Alexander City, AL

• Responsible for overall success of store team.
• Coaching/supervising staff of eight.
• Manage store budget, scheduling, and leading team to achieve projected results.
• Involved in hiring, coaching, training, and development of all store team members.
• Provide highest level of service to customers and coach team to recommend products and services based on customer’s financial needs.
• Commissioned Notary.

Auburn, AL

• Manage teller referrals and implemented effective coaching practices.
• Coaching/supervising staff of seven tellers in customer experience, regulatory compliance, and effective processing/management of cash drawers.
• Ensure compliance with operational regulations and sales and service processes.
• Resolve difficult customer situations while remaining effective, friendly, and continuing to meet and exceed challenging sales and referral goals.
• Commissioned Notary.
• Assisted struggling branch in audit preparation.

Scottsdale, AZ - Auburn, AL

• Manage customer portfolios, service relationships, and cross-sell all products and services.
• Deepen understanding of customers’ financial needs, help them to succeed financially, and build life-long relationships.
• Support teller team while Stagecoaching, providing approvals, and closing customer referrals.
• Proactively reach out to new and existing clients through outbound visits and calling.
• Resolve difficult customer situations while remaining effective, friendly, and continuing to meet and exceed challenging sales and referral goals.
• SAFE Certified.