Denae Smith Email & Phone Number

Partners with Regional and Banking Center Managers to improve regional performance and customer experience through skill development for banking center team members. Coaches stakeholders in cultivating new customer relationships and expanding existing relationships through the consultative relationship building process. Demonstrates a proven ability to coach, inspire, and lead individuals to deliver results.Essential functions are noted below: - Deliver all sales and service training for the Retail Banking Centers - Conduct one-on-one observation and feedback sessions with retail team members for the purpose of improving consultative relationship building and referral skills with focus on expansion of existing customer relationships and acquisition of new customer relationships. - Serve as the subject matter expert on the consultative skills and coaching models. Drive consistency in customer service and consultative relationship building standards to ensure a consistent customer experience through all interactions - Analyze skill gap and performance improvement opportunities for team members and their respective managers - Provide constructive feedback to stakeholders and consult with direct manager to ensure that continuous development provided is reinforced through ongoing performance management and coaching - Validate and refine training curriculums and delivery methods - Understand and review region activities and routines in order to support the achievement of goals within the region - Support talent acquisition process - Assist in developing and facilitating training courses associated with the introduction of new products or services. - Study and develop skill in use of better teaching and training methods.

Primary responsibilities consist of business development to grow and acquire customer relationships, ensuring the banking center meets or exceeds their sales goals, leading service and sales management, managing the office, and overseeing risk and compliance. - Implement sales and service programs to promote retention, expansion and acquisition of customer relationships. - Lead business development activities. - Examine, evaluate and process loan applications following established procedures for safekeeping and control of assets, records, loan collateral and securities. - Responsible for risk and compliance including but not limited to formal audit results. - Assess local market conditions and identify current and prospective sales opportunities. - Lead services and sales management effort for direct reports, motivating staff for optimum performance, holding team accountable for results.- Demonstrate a strong knowledge of bank products and solutions.- Support and promote CRA policy.

Auburn, Alabama - Opelika, Alabama

-Responsible for overall balanced performance of three assigned branches.-Emphasis on lending, deposit acquisition and non-interest income generation for consumer and small business segments. - Proactively initiate, develop, and manage long-term, profitable relationships with consumer and small business clients. - Deliver superior quality service in person and by phone such that clients needs are met on a consistent, positive basis. -Provide general supervision of cluster with focus on sales efforts.- Support operational risk management of cluster.

Auburn, Alabama Area

-Provide sales, marketing, and operations support to an assigned team of Business Relationship Managers. -Consolidate, analyze, and interpret customer activity in support of customer retention.-Operate independently to identify and follow-through on cross-selling opportunities.-Provide high level of analytical support duties. -Responsible for maintaining high level of customer service, gathering required data, and providing preliminary assessments on performance of existing accounts.

Alexander City, Al

• Responsible for overall success of store team.• Coaching/supervising staff of eight.• Manage store budget, scheduling, and leading team to achieve projected results. • Involved in hiring, coaching, training, and development of all store team members.• Provide highest level of service to customers and coach team to recommend products and services based on customer’s financial needs.• Commissioned Notary. • Support Service Manager and provide direct coaching and feedback to service team.• Involved with local Chamber of Commerce and United Way, serving as face of Wells Fargo in the community.

Auburn, Al

• Manage teller referrals and implemented effective coaching practices.• Coaching/supervising staff of seven tellers in customer experience, regulatory compliance, and effective processing/management of cash drawers. • Ensure compliance with operational regulations and sales and service processes. • Resolve difficult customer situations while remaining effective, friendly, and continuing to meet and exceed challenging sales and referral goals. • Commissioned Notary. • Assisted struggling branch in audit preparation.• Assist in coaching platform team in both personal and business account relationships.

Scottsdale, Az - Auburn, Al

• Manage customer portfolios, service relationships, and cross-sell all products and services.• Deepen understanding of customers’ financial needs, help them to succeed financially, and build life-long relationships. • Support teller team while Stagecoaching, providing approvals, and closing customer referrals. • Proactively reach out to new and existing clients through outbound visits and calling. • Resolve difficult customer situations while remaining effective, friendly, and continuing to meet and exceed challenging sales and referral goals. • SAFE Certified. • Commissioned Notary.