Denae Richards Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

Director of Sales, Reservations and Account Management.

Dallas, Texas

Driven by vision and strategy, Denae Richards delivers your projects successfully and to your satisfaction. From strategy to development to implementation, the focus is on strong project delivery across the private services industry and small & medium sized businesses.

Dallas, Texas

Sound Therapy is a growing method to significantly reduce stress and relax the mind. Sound is vibration and vibration touches every part of our physical being. It is heard not only through our ears but also felt and recognized by our skin and bones, essentially, by every cell in our bodies. Ancient cultures from around the world knew about the soothing and therapeutic aspects of sound and harmonic frequencies. Early on, many eastern cultures were aware of the positive effects sound has on our physical and emotional systems.Today it has been scientifically proven that sound therapy provides far reaching and profound beneficial aspects from several directions in the body. From supporting a variety of cellular functions, it positively influences the calming of the body and mind, which in turn help to regulate the immune system. Sound therapy is among the many natural and holistic modalities that activate and support the body’s self regulating and healing mechanisms.Two of the most powerful and oldest transformational and therapeutic instruments known to man are Gongs and Himalayan Singing Bowls, both used for relaxation and meditative purposes since the Bronze Age. Because their sound is relaxing, calming, centering, energizing, transforming and healing, gongs and singing bowls have been used in yoga, sound meditation and vibrational therapy from the distant past to present times. They provide a wonderful and effective platform for encouraging relaxation, centering and a re-balancing of the Chakras. A sensibly applied gong sound meditation can directly affect our emotions and in turn how we feel and also look. It can balance the subtle flow of energy in the body by rebalancing or recalibrating our nervous system and bringing our minds and body to ease. It furthermore supports an inner transformation of our outlook and encourages our circulatory and respiratory systems to realign.

Manage all aspects of Guest Services in Dallas, TX location including hiring, training and managing staff.

Dallas, Texas

Connecting Dallas Seniors with Resources. GerontechnologyServices & Service ProvidersAdvocacyEntertainmentVolunteering

Established an IT Operations team to support datacenter hardware, proactively monitor the systems and provide daily support for end users. Developed and implemented Service Delivery process and procedures to provide highly available services to our end users and customers. Managed IT vendors establishing standard scorecard and metrics reporting. Implemented standard operational metrics and reporting within Freeman. Managed IT Service Desk supporting 3,000+ end users Managed an IT Operations team to support 400+ virtual windows servers, 150+ virtual Linux servers and 600+ network LAN/WAN devices. Using ITIL framework, implemented Incident Management, Change Management, Problem Management, Release Management/Quality Assurance and Situation Management. Developed an Operational Readiness policy and procedures Responsible for implementing proactive and corrective monitoring for the datacenter and remote locations Continually improved system and service availability metrics Significantly improved customer service index Managed multiple IT vendors including a 1MM+ managed outsourcing contract Implemented processes to support PCI-DSS policies in preparation for certification

Developed a strategy to implement operational standards within global datacenters. As part of the strategy, created a plan to target key datacenter locations in support of datacenter consolidation efforts. Established strategic vision for global datacenter consolidation  Managed 5MM budget Directed a cross functional team to develop a framework for an enterprise operational model to support remote datacenters and datacenter consolidations Directed implementation of leveraged enterprise services such as storage and backup services, network management, system monitoring, security and service management based on ITIL best practices Built an operational team to support leveraged enterprise services  Directed the migration and consolidation of a subsidiaries’ datacenter housing 100+ midrange servers from Florida in 3 weeks following a natural disaster Reduced costs by 10% and significantly reduced operational complexity by leading the migration and consolidation of 3 additional North American datacenters into the enterprise datacenter Directed vendors and partners’ work on behalf of business unit. Ensured business requirements were in line with contractual stipulations and interpreted contractual obligations vs. incremental costs around business requirements

Directed the development and implementation of a change management solution reducing by 50% the number of system outages due to change implementations.  Directed the design and implementation of a change control tool using BMC Remedy Directed the implementation of processes and procedures around change control resulting in a reduced number of failed changes Directed IACPA Trust Services (WebTrust) Certification

Directed vendors and partners’ work on behalf of business unit. Ensured business requirements were in line with contractual stipulations and interpreted contractual obligations vs. incremental costs around business requirements. Directed IACPA WebTrust pre-assessment review for GetThere.com subsidiary resulting in actions taking to establish WebTrust Certification readiness Wrote and implemented new Policies and Procedures for Internal Audit Responsible for reviewing the management of high risk projects to ensure success and profitability Provided project management consultation to project managers

As the AVP of Systems and Operations, led and directed many projects to support marketing initiatives within consumer lending. Oversaw the closure, move and opening of offices housing consumer lending operations and call center Led the implementation of nationwide network and systems integration to support consumer lending products Oversaw numerous systems projects to support rollout of consumer loan marketing initiatives Managed operational systems supporting a consumer lending call center Directed the 3rd party provider operating the consumer lending system Directed a team of 3 application engineers developing consumer lending products Led a team on data analysis and provided recommendations on the sale of a loan portfolio

Led numerous IT audits and worked with the business owners to mitigate known risks. Oversaw and coordinated Control Self-Assessment audits with business owners.

Liaised with major credit card companies supporting compliance on providing credit card information. Directed 3rd party development resources supporting credit card processing operations. Managed technical resources for development projects on merchant accounting system Analyzed Visa USA, Inc. and MasterCard International interchange compliance requirements for communication to customers and internal groups Managed system changes required for Visa and MasterCard interchange compliance Defined and wrote system development and change requirements for merchant reporting and accounting system Tested and certified merchant deposit files in compliance with Visa and MasterCard interchange requirements.

Cis, Computer Business

Certified Sound Practitioner - Healing & Therapy, Sound & Consciousness, 4.0

Activities and Societies: Physiology of Sound, Studies of Frequency Healing, Voice Healing & Vibroacoustic Therapy

Graduate, High School