Denae Richards

Denae Richards Email and Phone Number

Director of Business Development @ Dallas, TX, US
Dallas, TX, US
Denae Richards's Location
Dallas-Fort Worth Metroplex, United States
Denae Richards's Contact Details
About Denae Richards

RESUMEKEY STRENGTHSCustomer Service Management Organizational Health Leadership & Team Building Budget Development & ManagementOperational Management Communication SkillsSUMMARY OF QUALIFICATIONSAn established multi-talented professional with more than thirty years’ experience across a broad range of industries. Highly organized and independent able to effectively coordinate task to compete projects in a timely manner. Keen ability to identify potential roadblocks and address before issues arises. Particular strengths in creative issue resolution. Skilled communicator able to maintain cultural sensitivity and perspectivePROFESSIONAL EXPERIENCESTATE FAIR OF TEXAS (SEASONAL - 5 MONTHS FULL-TIME)▪Dallas, TX 2017 - PresentManager, Guest RelationsManage two Guest Relations locations staffed by 12 employees and established to assist guests with issues and concerns. Assistant manage Guest Services which includes 10 Hospitality Booths, Will Call & the Call Center.GUEST SERVICES➢ Develop & manage annual budget➢ Hire & manage seasonal staff➢ Setup and breakdown of all guest services and guest relations locations across fairgrounds➢ Programmed the cloud-based tool, Freshdesk, to support tracking, capturing & reporting issueresolution resulting in positive service to guests➢ Developed daily closing process to reconcile coupons, cash and credentials provided to guests.➢ Developed interfacing infrastructure between Guest Services other departments of the State Fair➢ Created statistical reporting presented to evaluate and assess guest issues and refine Fair strategy.➢ Assisted IT Department in technical support of Guest Services.➢ Created Guest Services appreciation day to honor & thank employees with fun tokens of appreciation.RICHARDS BUSINESS CONSULTING▪Dallas, TX Small Business Strategy & PlanningProject Management / Budget & Financial ManagementWork with clients to develop budget and project plan for remodel and construction projects. ➢ Developed a project plan including contingencies and dependencies➢ Developed budget to actuals tracking to determine financial status throughout project ➢ Worked with contractors & vendors to schedule and complete work➢ Managed invoicing a payments to contractors ➢ Strategized on design to stay within budgetStrategic PlanningWork with clients to develop overall business strategy to leverage peak season market.

Denae Richards's Current Company Details
ECHO AFC Transportation

Echo Afc Transportation

Director of Business Development
Dallas, TX, US
Denae Richards Work Experience Details
  • Echo Afc Transportation
    Director Of Business Development
    Echo Afc Transportation
    Dallas, Tx, Us
  • Echo Afc Transportation
    Director Of Sales
    Echo Afc Transportation Mar 2022 - Present
    Dallas-Fort Worth Metroplex
    Director of Sales, Reservations and Account Management.
  • Denae Richards
    Private Consulting & Project Management
    Denae Richards Nov 2010 - Present
    Dallas, Texas
    Driven by vision and strategy, Denae Richards delivers your projects successfully and to your satisfaction. From strategy to development to implementation, the focus is on strong project delivery across the private services industry and small & medium sized businesses.
  • Holisticsounds.Life
    Certified Sound Therapist - Stress Reduction @ Trauma Recovery
    Holisticsounds.Life Jan 2016 - Present
    Dallas, Texas
    Sound Therapy is a growing method to significantly reduce stress and relax the mind. Sound is vibration and vibration touches every part of our physical being. It is heard not only through our ears but also felt and recognized by our skin and bones, essentially, by every cell in our bodies. Ancient cultures from around the world knew about the soothing and therapeutic aspects of sound and harmonic frequencies. Early on, many eastern cultures were aware of the positive effects sound has on our physical and emotional systems.Today it has been scientifically proven that sound therapy provides far reaching and profound beneficial aspects from several directions in the body. From supporting a variety of cellular functions, it positively influences the calming of the body and mind, which in turn help to regulate the immune system. Sound therapy is among the many natural and holistic modalities that activate and support the body’s self regulating and healing mechanisms.Two of the most powerful and oldest transformational and therapeutic instruments known to man are Gongs and Himalayan Singing Bowls, both used for relaxation and meditative purposes since the Bronze Age. Because their sound is relaxing, calming, centering, energizing, transforming and healing, gongs and singing bowls have been used in yoga, sound meditation and vibrational therapy from the distant past to present times. They provide a wonderful and effective platform for encouraging relaxation, centering and a re-balancing of the Chakras. A sensibly applied gong sound meditation can directly affect our emotions and in turn how we feel and also look. It can balance the subtle flow of energy in the body by rebalancing or recalibrating our nervous system and bringing our minds and body to ease. It furthermore supports an inner transformation of our outlook and encourages our circulatory and respiratory systems to realign.
  • Enchant
    Guest Services Manager
    Enchant Nov 2021 - Aug 2022
    Manage all aspects of Guest Services in Dallas, TX location including hiring, training and managing staff.
    View
  • State Fair Of Texas®
    Guest Relations Manager
    State Fair Of Texas® Aug 2017 - Aug 2022
    Dallas, Texas
    View
  • The Senior Network
    Volunteer
    The Senior Network Feb 2011 - Aug 2012
    Connecting Dallas Seniors with Resources. GerontechnologyServices & Service ProvidersAdvocacyEntertainmentVolunteering
  • Freeman Co
    Manager, It Operations And Service Management
    Freeman Co Aug 2007 - Sep 2010
    Established an IT Operations team to support datacenter hardware, proactively monitor the systems and provide daily support for end users. Developed and implemented Service Delivery process and procedures to provide highly available services to our end users and customers. Managed IT vendors establishing standard scorecard and metrics reporting. Implemented standard operational metrics and reporting within Freeman. Managed IT Service Desk supporting 3,000+ end users Managed an IT Operations team to support 400+ virtual windows servers, 150+ virtual Linux servers and 600+ network LAN/WAN devices. Using ITIL framework, implemented Incident Management, Change Management, Problem Management, Release Management/Quality Assurance and Situation Management. Developed an Operational Readiness policy and procedures Responsible for implementing proactive and corrective monitoring for the datacenter and remote locations Continually improved system and service availability metrics Significantly improved customer service index Managed multiple IT vendors including a 1MM+ managed outsourcing contract Implemented processes to support PCI-DSS policies in preparation for certification
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  • Sabre Holdings
    Director Enterprise Hosting Strategies
    Sabre Holdings 2004 - 2007
    Developed a strategy to implement operational standards within global datacenters. As part of the strategy, created a plan to target key datacenter locations in support of datacenter consolidation efforts. Established strategic vision for global datacenter consolidation  Managed 5MM budget Directed a cross functional team to develop a framework for an enterprise operational model to support remote datacenters and datacenter consolidations Directed implementation of leveraged enterprise services such as storage and backup services, network management, system monitoring, security and service management based on ITIL best practices Built an operational team to support leveraged enterprise services  Directed the migration and consolidation of a subsidiaries’ datacenter housing 100+ midrange servers from Florida in 3 weeks following a natural disaster Reduced costs by 10% and significantly reduced operational complexity by leading the migration and consolidation of 3 additional North American datacenters into the enterprise datacenter Directed vendors and partners’ work on behalf of business unit. Ensured business requirements were in line with contractual stipulations and interpreted contractual obligations vs. incremental costs around business requirements
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  • Sabre Holdings
    Sr. It Operations Manager, Getthere, Lp
    Sabre Holdings 2002 - 2004
    Directed the development and implementation of a change management solution reducing by 50% the number of system outages due to change implementations.  Directed the design and implementation of a change control tool using BMC Remedy Directed the implementation of processes and procedures around change control resulting in a reduced number of failed changes Directed IACPA Trust Services (WebTrust) Certification
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  • Sabre Holdings
    Sr. It Process Auditor
    Sabre Holdings 2000 - 2002
    Directed vendors and partners’ work on behalf of business unit. Ensured business requirements were in line with contractual stipulations and interpreted contractual obligations vs. incremental costs around business requirements. Directed IACPA WebTrust pre-assessment review for GetThere.com subsidiary resulting in actions taking to establish WebTrust Certification readiness Wrote and implemented new Policies and Procedures for Internal Audit Responsible for reviewing the management of high risk projects to ensure success and profitability Provided project management consultation to project managers
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  • Bank One
    Assistant Vp Systems And Technology
    Bank One 1997 - 2000
    As the AVP of Systems and Operations, led and directed many projects to support marketing initiatives within consumer lending. Oversaw the closure, move and opening of offices housing consumer lending operations and call center Led the implementation of nationwide network and systems integration to support consumer lending products Oversaw numerous systems projects to support rollout of consumer loan marketing initiatives Managed operational systems supporting a consumer lending call center Directed the 3rd party provider operating the consumer lending system Directed a team of 3 application engineers developing consumer lending products Led a team on data analysis and provided recommendations on the sale of a loan portfolio
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  • First Usa
    Officer, It Audit
    First Usa 1996 - 1997
    Led numerous IT audits and worked with the business owners to mitigate known risks. Oversaw and coordinated Control Self-Assessment audits with business owners.
  • Paymentech
    Sr. Project Manager
    Paymentech 1991 - 1995
    Liaised with major credit card companies supporting compliance on providing credit card information. Directed 3rd party development resources supporting credit card processing operations. Managed technical resources for development projects on merchant accounting system Analyzed Visa USA, Inc. and MasterCard International interchange compliance requirements for communication to customers and internal groups Managed system changes required for Visa and MasterCard interchange compliance Defined and wrote system development and change requirements for merchant reporting and accounting system Tested and certified merchant deposit files in compliance with Visa and MasterCard interchange requirements.
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  • Intech Systems
    Systems Analyst
    Intech Systems 1985 - 1991
    View
  • Eds
    Systems Analyst
    Eds 1987 - 1989
    View

Denae Richards Skills

Vendor Management Program Management Project Management Management Strategy Operations Management Leadership Troubleshooting Process Improvement Sound Healing Reiki Spiritual Counselor Enterprise Software Business Process Improvement Team Building Training Customer Service Strategic Planning Business Analysis

Denae Richards Education Details

  • Oklahoma Panhandle State University
    Oklahoma Panhandle State University
    Computer Business
  • Globe Sound Institute
    Globe Sound Institute
    4.0
  • Texhoma High School
    Texhoma High School
    High School

Frequently Asked Questions about Denae Richards

What company does Denae Richards work for?

Denae Richards works for Echo Afc Transportation

What is Denae Richards's role at the current company?

Denae Richards's current role is Director of Business Development.

What is Denae Richards's email address?

Denae Richards's email address is dr****@****tex.com

What is Denae Richards's direct phone number?

Denae Richards's direct phone number is +121444*****

What schools did Denae Richards attend?

Denae Richards attended Oklahoma Panhandle State University, Globe Sound Institute, Texhoma High School.

What skills is Denae Richards known for?

Denae Richards has skills like Vendor Management, Program Management, Project Management, Management, Strategy, Operations Management, Leadership, Troubleshooting, Process Improvement, Sound Healing, Reiki, Spiritual Counselor.

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