Dena Ferrera Email & Phone Number

Retired

Los Angeles County, California, United States

Customer Success Manager / Business AnalystAs the key owner of the account relationship, I have a single-minded focus on client satisfaction, retention, health, and growth. Work closely with each client to build and retain strong relationships by having a full understanding of their business and how Ventiv products can support their business objectives. Maintain regular contact with key stakeholders, produce client status reports, prepare for and present stewardship meetings for client executive teams. Coordinate and assist with product demonstrations, webinars, and presentations. Maintain development plans for each client which include retention and growth strategies, revenue expansion of accounts by maximizing product and workflow offerings. Collaborate with internal business teams to document solutions and ensure product development being delivered satisfy the client’s needs. Responsible for the prompt escalation of issues effecting the client and work cross-functionally to drive resolution Maintain CRM data in a timely and accurate manner, including all current contacts within my assigned accounts.

San Diego, Ca

Work directly with the leadership team on initiatives relating to business applications, technology, equipment, software, IT security and partnerships with clients that will enhance organizational innovation, productivity and efficiency. Coordinate with business partners and develop strategies to implement various IT solutions effectively. Evaluate current system and technology and recommend modification to ensure effectiveness. Analyze requirement for company and develop projects in coordination with software and equipment personnel. Monitor all functions of IT department and ensure compliance to work standards. Analyze all business objectives and recommend solutions to all IT investments.

Systems Analyst / Administrator• IT Developer/Business Systems Analyst• Conversion Coordination (from legacy WC system) to include: Client Setup, Claim and Transaction Verification, Client Reporting and custom coding, Carrier Reporting Requirements, Bill Review Interface Oversight, Mapping Efforts• End User Profile Setup and Maintenance (internal & external)• Client Account Setup (Locations, Policies, Employers, Bank Accounts, CMS, EDI, Claim Reporting Link)• Reports (Development / Deployment) to include: Custom Template Development, Trust Accounting , Clients, Carriers, Account Executives• Word Processing Letters (Mail Merge Tags)• Training/Support (full system training & support internal & external users)• System Configuration including: Screen Enhancements, Workflow Enhancement, Dashboard Maintenance – Custom Views, Forms (XML), Custom Fields / Code Tables, Data Entry Event Designation (various areas in system for notification), Custom Data Validations (update/correct record triggers, warnings, exceptions)• Systems Analyst on Liability System Review Committee (upcoming system implementation)

San Diego

• Work directly with clients to define and develop system and reporting requirements.• Database analysis and design in several relational database platforms. • Create and maintain custom database tables, stored procedures, triggers, and indexes. • Design, develop and maintain various web-based applications. • Create and execute adhoc SQL queries against various database environments.• Develop customized adobe forms, statistical reports, test plans and quality control measures. • Facilitate end user documentation, training, implementation, and support.• Coordinate application enhancements to existing computer systems.• Assist in data conversions to include data mapping, manipulation, and deployment.• Participate in systems demonstrations along with marketing team.

Greater San Diego Area

• Planned, directed and supervised Information Systems activities and staff, supporting various client service programs and reporting needs. • Liaison between IS Department and its customers by reviewing business need requests for new and existing application requirements.• Planning, organizing and testing various Information Management Systems for quality, usability, and completeness prior to implementation.• Develop training plans and documentation.• Coordinate various data conversion activities to convert various internal information systems into one uniform platform.

Planning, organizing, and performing data processing activities.Produce and distribute monthly statistical and loss reporting packages. Evaluate system design, and assist in implementation of information systems.Assist Marketing team in presentation materials, customer, and end user support.

Bachelor Of Science, Information Technology / Web Development

Cetificate, Computer Science