Dena Giovingo Email & Phone Number

Glenview, Il

Lincolnshire, Il

Completed bi-monthly and monthly payroll processing of retirement benefitsEnsured payroll transactions were accurate and funding forecasts were reviewed for accuracyCreated over 30 Standard Operating Procedure Documents on Payroll Processes and DB processesLead training across teams on payment processing and DB Benefit processesClient contact for research questions and participated on client weekly callsInitiated process improvements with the technology team Demonstrated personal initiative by volunteering and participating in several yearly projectsProven self-starter and able to manage multiple projects simultaneously

Glenview, Il

Initiated process improvements for Defined Benefit ProcessingCreated the Survivor Service and Death Process still used across teams Corrected, generated and peer reviewed Defined Benefit CalculationsCreated and peered Qualified Domestic Relation Order (QDRO) calculations Created calculation breakdown letters

Rolling Meadows, Il

Lead a team of 20 representatives on a special project that guaranteed retirement processing and benefit payments for a large population according to specified client metric dates Responsible for development and cross training staff on Defined Benefit plansCreated job tool aids and training documents; became the SME on several defined benefit plansResolved escalated calls, worked on problem resolutions and peer review of calculations

Rolling Meadows, Il

Provided pension calculations; determined entitlements for active and retired employeeManaged ongoing caseload and completed workflow cases to meet client metrics