Dena Graesing Email & Phone Number

New Berlin, Wi, Us

Milwaukee, Wisconsin, United States

Medical Bill Review Support

New Berlin, Wi

High volume call center with main focus on Worker's Compensation medical bill review

Led production support for Milwaukee IT department for life profit center of over 250 employees.- Improved electronically submitted new business flow by communication with system integration department and external vendors at multiple business sites.- Significantly reduced system down time as key contact at Milwaukee, Houston and Dallas offices for problem reporting and resolution.- Managed systems and programs for multi-site mail center by handling all communication with external IT vendors.TEAM LEADER 2005 - 2007Co-led team of 25 employees in new business Application Review and Compliance Department.- Improved department quality over 10% by conducting quality reviews and retraining team members according to trends found.- Executed meetings with offshore sister company to synchronize department output.- Spoke at bi-annual conferences to key office personnel regarding department procedures to inform and develop relationships with external customers.ARC ASSOCIATE 2002 - 2005Reviewed new business life insurance applications for accuracy and completeness. - Coached insurance agencies on changing compliance issues to expedite business through the underwriting cycle.- Maintained 98% quality on application review.- Completed quality reviews on offshore data entry staff.

Co-led department of 25 within new .business Department to scrub incoming Life Applications. Conducted quality control within department. Liason between off-shore department and home office. Trained incoming associates.

Assisted team in creation of quality standards for the incoming new business department.- Researched and implemented new procedures to measure quality in new business department. - Corrected cash errors for new business financial department.

Supported underwriting teams utilizing internal and external communication with life agencies and vendors to streamline process time of new business.- Followed assigned cases through life cycle for underwriting process.- Established relationships with life agencies to promote quality customer service and promote return business.- Promoted from editing department to case coordinator in less than 6 months.

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