Dena Hirsh Email & Phone Number

Support the leadership team in sustaining a lean management system and fostering a culture of continuous improvement across the agency; provide organization-wide coaching and serve as a subject matter expert in LEAN, leadership, project and change management principles, tools, and methodologies.

Phoenix, Arizona, United States

Conducted 24 interviews to baseline how work is completed today to seed change impact assessment. Identified 40 potential quick wins and created corresponding action plan. Coordinated 1200 hours of training delivered by software vendor to pilot team. Captured 40 product feature/functionality gaps, prioritized those critical to launch, and secured commitment from software vendor on target availability per product roadmap. Launched monthly newsletter to report on project status and highlight… Show more Conducted 24 interviews to baseline how work is completed today to seed change impact assessment. Identified 40 potential quick wins and created corresponding action plan. Coordinated 1200 hours of training delivered by software vendor to pilot team. Captured 40 product feature/functionality gaps, prioritized those critical to launch, and secured commitment from software vendor on target availability per product roadmap. Launched monthly newsletter to report on project status and highlight outstanding work by pilot team members to increase awareness and excitement. Show less

Phoenix, Arizona, United States

Developed long-term growth strategies and implemented the plans to achieve them. Managed the organization’s budget. Created sales/marketing roadmap and campaigns, launch schedules for new service offerings, social media strategies, and associated KPIs. Monitored, analyzed, and adjusted each of these plans and processes as indicated by the data. Drove the day-to-day operations of the company. Collaborated with the founder to design, build, and refine the sales funnel. This included mapping the… Show more Developed long-term growth strategies and implemented the plans to achieve them. Managed the organization’s budget. Created sales/marketing roadmap and campaigns, launch schedules for new service offerings, social media strategies, and associated KPIs. Monitored, analyzed, and adjusted each of these plans and processes as indicated by the data. Drove the day-to-day operations of the company. Collaborated with the founder to design, build, and refine the sales funnel. This included mapping the process, integrating software, and testing. • Achieved 65% cost reduction in average cost per lead within two months. This was accomplished through a Facebook ad campaign, and sales funnel landing page optimization. Show less

Webster, Ny

Led company-wide strategic initiatives, including mergers & acquisitions synergies, restructuring, and cost reductions. Typical initiative value ranged from $25M - $100M. Partnered with executives to secure agreement on targets and approach with divisional leaders. Defined data sources and measurement tools. Served as liaison to third-party consultants. • Saved $38M in labor costs by streamlining management reporting levels and increasing spans of control to benchmark… Show more Led company-wide strategic initiatives, including mergers & acquisitions synergies, restructuring, and cost reductions. Typical initiative value ranged from $25M - $100M. Partnered with executives to secure agreement on targets and approach with divisional leaders. Defined data sources and measurement tools. Served as liaison to third-party consultants. • Saved $38M in labor costs by streamlining management reporting levels and increasing spans of control to benchmark levels.• Improved overall deal profitability by $29M by launching the more cost-effective suite of office devices to the North American and European sales forces. Show less

Webster, Ny

Led division-wide initiatives focusing on account retention, market intelligence, and deal profitability. Typical initiative value ranged from $1M - $3M. Collaborated with stakeholders to define scope, business challenges, and root causes. Developed and implemented solutions to address business needs and control plans to ensure successful results. Coached six green belt candidates to certification. • Identified $14M in procurement synergies thru converging purchasing systems, vendor… Show more Led division-wide initiatives focusing on account retention, market intelligence, and deal profitability. Typical initiative value ranged from $1M - $3M. Collaborated with stakeholders to define scope, business challenges, and root causes. Developed and implemented solutions to address business needs and control plans to ensure successful results. Coached six green belt candidates to certification. • Identified $14M in procurement synergies thru converging purchasing systems, vendor management/purchasing power, processes, and infrastructure following Xerox’s $6.4B acquisition of ACS. Led the task force to assess the savings opportunity and handed the project off to the global purchasing team for implementation. Show less

Webster, Ny

Managed $75M budget/annual operating plan and $370M revenue stream. Supported product suite roadmap negotiations and maintained supporting financial documentation regarding funding levels and budget center allocations. Prepared and monitored headcount and spending forecasts. Ensured compliance with financial, legal, and corporate policies. Maintained the business resumption plan, ensuring risk mitigation and annual inspection/review. Oversaw the employee reward & recognition program… Show more Managed $75M budget/annual operating plan and $370M revenue stream. Supported product suite roadmap negotiations and maintained supporting financial documentation regarding funding levels and budget center allocations. Prepared and monitored headcount and spending forecasts. Ensured compliance with financial, legal, and corporate policies. Maintained the business resumption plan, ensuring risk mitigation and annual inspection/review. Oversaw the employee reward & recognition program. Collaborated with department heads to create impact assessments in response to budget cuts.• Raised employee satisfaction by 12% by leading a task force that modified the reward and recognition program based on the feedback from an employee survey. Show less

Webster, Ny

Henrietta, Ny

Webster, Ny