Align the education strategy with overall mission and vision of the organization and in service to its members. Execute programming designed to foster knowledge, behaviors and skills of members and community stakeholders. Collaborate with subject matter experts to develop, implement and revise curriculum in response and anticipation of industry needs. Oversee all implementation for the learning management system, development of the annual conference, as well as workshops and webinars designed to build the community. Analyze all survey and evaluation responses to gather date for continuous improvement; advise all team members on attitudes and reception of all education.

As an association management firm, client success is our goal. I serve as the CME Director for specialty physician membership societies, including California Society of Anesthesiologists, California Society of Addiction Medicine, California Society of Pathologists, and Los Angeles Radiological Society.Spearhead initiatives to foster member engagement and attract new participants to educational events while extending outreach to non-members, fortifying the societies’ membership growth objectives. Cultivate robust partnerships with key stakeholders, driving enhancements to the society brand, resulting in increased participation at meetings and securing additional sponsorshipsMy role includes the management of several accredited organizations, including compliance with all standards of the ACCME and CMA. I am responsible for the Education Committees for each organization as well as the development of needs assessments, leading to the design of both live, online, and hybrid activities.

Lead the departmental efforts and university strategy for continuing education for healthcare professionals. Collaborate with all UNT Health Science Center campus and external community to ensure that continuing education needs are identified and addressed. Ensure team is incorporating needs assessment data, adult learning principles and educational design in the development and execution of live and online continuing education activities for health care professionals.Success Include:- Transitioning eLearning section from publishing voice-over-slide to full-service eLearning development team, including instructional design, graphic design, and video support- Management of over 25 contractual agreements annually, with over 80% returning clients- Oversee all aspects of educational development for program which annually registers over 10,000 learners- Implemented staff development learning program by aligning SWOT analysis, department goals as well as individual learning interests. Demonstrated capacity building and increase in employee engagement scores (Gallup survey). Led to the introduction of xAPI into data gathering and analysis of effectiveness of eLearning activities.- Evaluated process flow maps and design improvements that align over 6 accreditations and two distinctly separate organizational implementation procedures (HSC Health Science Center and JPS Health Network)

- Design and develop curriculum content for health care professionals according to adult learning principles for online, live and blended delivery. - Provide expertise in adult learning principles and curriculum development to subject matter experts, curriculum developers and faculty/speakers.- Align educational opportunities with multiple healthcare professions competencies and accreditation requirements. In-depth knowledge of CME, CPE, CNE, and many other professions accreditation requirements.- Formulate and recommend programs, goals and objectives for educational programs across multiple topics. Discover or create linkages throughout multiple offerings to enhance audience engagement. Provide oversight and coaching to team on program design, development, and management.Successes Include:- Successfully develop Asthma411 from a grant funded project to a university sustained program. - Transition the department to a new learning management, providing project management beginning at product selection through onboarding product to front line team members- Manager to team of program managers (3)- Multiple presentations at national industry meetings on learning management system selection, flipped classroom successes, and managing organizational change.

Manage the development, execution and outcomes of various live and online educational programs for UNT Health Science Center Office of Professional and Continuing Education. Strategically develop and maintain working relationships with stakeholders, both internal and external, to facilitate in the educational design, planning and implementation of continuing education programs. Successes include:- Lead the selection and implementation of a new learning management system as well as the ongoing development of new features and tools.- Ideate and design a judging application utilized for scientific poster seminar, with over 500 posters and oral presentations submitted- Organize all logistics for university-wide scientific poster seminar; including student and judge and vendor participation

Liaison with expert medical and academic faculty for planning and oversight to live and online educational programs.Research and respond to grant RFP's for continuing medical education opportunities. Maintain all materials required by appropriate accrediting body.

Manage over 40 volunteers working in administrative and patient oriented functions. Recruit and interview potential volunteers and train according to organization policy. Communicate regularly with all volunteers to keep apprised of patient needs so they could feel successful in their position.Engaged and trained over 60 applicants throughout tenure while maintaining human resource documentation for all applicants, trainees, and volunteers according to organization, state, and federal laws.Through active monitoring and targeted recruitment, accomplished program growth of 115%.Raised federally mandated participation percentage from 3% to over 8%.Selected national volunteer management system, developed training and delivered to sixteen national volunteer directors on new software for tracking volunteer demographic and compliance materials.Ongoing responsibility to identify and maintain relationships with referral sources, including senior centers, universities, churches and local community organizations.Served on the Foundation Committee, a registered 501(c)(3), providing assistance to patients and families and offering solutions to satisfy their needs

Recruit, train and manage volunteers for hospice organization. Successes include:Raised a non-compliant program over 3 basis points resulting in a federally compliant status within one year of employment.Designed and trained all staff and volunteers on orientation training program and continuing educationDesigned “Hospice 101” program and trained community to promote organizationDeveloped and followed structure for recruiting and retaining volunteers resulting in program growth of 26%.

Manager of 15 part-time staff, responsible for nightly customer satisfaction and supervised volunteer program with over 500 members. Coordinated with stage management for resident companies and touring productions to ensure the best presentation possible for 2000 patrons for over 250 shows annually.Trained all new volunteers on Hall policies and procedures; developed training materials for biannual orientation sessions.Introduced new ticketing system to volunteer and trained for smooth roll out for patrons.Coordinated and hosted event for annual volunteer appreciation for over 250 guests and prominent community members

Trained staff monthly on confidentiality/privacy policies and procedures for managed behavioral healthcare companywith 200+ employeesResearched state and federal laws to determine applicability to organization and apply appropriately to organization policies and procedures

Coordinated regulatory filings with state representatives for over 50 licenses nationwideConducted research for necessary policy changes for filings.Facilitated documentation for Chief Medical Officer to maintain licensure in 9 states.Implemented internal paperless filing system and trained staff on utilization.