Dena L. Pappas Email & Phone Number

Texas, United States

Fort Worth, Texas, United States

• Conduct comprehensive assessments of clients' demographics, skills, education, and experience to develop personalized career plans.• Provide continuous communication, support, and resources to ensure clients remain on track with their career goals, making adjustments as necessary.• Collaborate with team members and community partners to facilitate successful employment placements.• Successfully increased the participation rate of Goodwill Graduates in the WIOA program by enhancing… Show more • Conduct comprehensive assessments of clients' demographics, skills, education, and experience to develop personalized career plans.• Provide continuous communication, support, and resources to ensure clients remain on track with their career goals, making adjustments as necessary.• Collaborate with team members and community partners to facilitate successful employment placements.• Successfully increased the participation rate of Goodwill Graduates in the WIOA program by enhancing outreach efforts and fostering relationship with participants. Show less

Dallas-Fort Worth Metroplex

United States

-Provided primary customer support to internal and external customers.-Offered advice and assistance to customers, paying attention to special needs or wants.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Maintain visual merchandising of product to promote walk by sales-Manage Shrink to reduce profit loss-Manage Inventory to ensure proper rotation of stock and adequate use of space… Show more -Provided primary customer support to internal and external customers.-Offered advice and assistance to customers, paying attention to special needs or wants.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Maintain visual merchandising of product to promote walk by sales-Manage Shrink to reduce profit loss-Manage Inventory to ensure proper rotation of stock and adequate use of space -Recommended products to customers, thoroughly explaining details. -Administrative duties including daily reports, receiving reports, Shrink reports and texts to Managers.-Promote Safety protocols to reduce likelihood of accidents among customers and employees-Maintain cleanliness of area to promote an inviting area for customers-Cultivated customer loyalty, promoted repeat business and improved sales. -Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.-Responded proactively and positively to rapid change. Show less

Montgomery, Alabama

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Offered advice and assistance to customers, paying attention to special needs or wants.-Inputted customer and vendor orders, -Tracked stock-Initiated Vendor returns-Oversaw pickup order notifications, -Handled in house payments,-Prepared and reconciled cash payments-Organized and maintained customer files -Assisted bookkeeper and invoicing… Show more -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Offered advice and assistance to customers, paying attention to special needs or wants.-Inputted customer and vendor orders, -Tracked stock-Initiated Vendor returns-Oversaw pickup order notifications, -Handled in house payments,-Prepared and reconciled cash payments-Organized and maintained customer files -Assisted bookkeeper and invoicing manager -Fielded customer calls and concerns -Assisted sales staff-Trained Sales team on Office Teams program -Assisted General Manager-Trained receptionist-Assisted clients with order changes-Design consultations with clients-Completed accurate order entry and data verification.-Inspected incoming and outgoing shipments to verify accuracy and prevent errors. -Assisted customers with product and service selections.-Processed cash payments and credit and debit card transactions.-Updated company tracking system with latest information.-Answered customer telephone calls promptly to avoid on-hold wait times Show less

Montgomery, Alabama Area

Volunteer position aiding Military families-Created Welcome Package for new incoming families that was used throughout the base for both Marine Corp families and Air Force Families-Converted RS logo into SVG file for use as sublimation on family day materials (cups, temporary Tattoos, Puzzles, Car Decals)-Created a CAD model of RS Logo the converted it to gcode for 3d printing -Educate families about social and health care programs-Teach the procedure/ policies of military… Show more Volunteer position aiding Military families-Created Welcome Package for new incoming families that was used throughout the base for both Marine Corp families and Air Force Families-Converted RS logo into SVG file for use as sublimation on family day materials (cups, temporary Tattoos, Puzzles, Car Decals)-Created a CAD model of RS Logo the converted it to gcode for 3d printing -Educate families about social and health care programs-Teach the procedure/ policies of military life/recruiting duty -Answer questions, resolve conflicts, research answers-Offer moral support and information to incoming and leaving families-Maintain confidential log of contact with spouses -Routinely check up on spouses to ensure that morale is high and that all needs are being met. -Assist Family Readiness Officer plan, source and supply needed items for retirement, PCS, and District functions Show less

Telecommute

* Telecommute position- Conducted Environmental data research to provide insight into possible OSHA regulation violations, environmental disruptions or ecological issues projects could face.-Completed ArcGIS maps of land areas for potential project areas to determine most suitable area for proposed build site.-Provided project cost analysis based off specific parameters.-Completed Environmental assessments of potential locations.-Fulfilled customer requests, worked with… Show more * Telecommute position- Conducted Environmental data research to provide insight into possible OSHA regulation violations, environmental disruptions or ecological issues projects could face.-Completed ArcGIS maps of land areas for potential project areas to determine most suitable area for proposed build site.-Provided project cost analysis based off specific parameters.-Completed Environmental assessments of potential locations.-Fulfilled customer requests, worked with client to determine scope of work. -Provided data entry, form creation, bookkeeping, expense reports, and general clerical services.-Designed, created and provided digital art for marketing plans, brochure and various literature.-Provided basic graphic design, conceptual design, custom artwork such as banner, icon, logo and promotional item designs.-Assisted with web page creation, revisions and maintenance.Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.-Generated reports and typed letters in Word and prepared PowerPoint presentations.-Performed research to collect and record industry data.-Managed Access databases converting complex data into easy-to-interpret data. -Offered office-wide software support and training, troubleshooting issues and optimizing usage.-Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.-Sourced vendors for special project needs and negotiated contracts. Show less

San Diego, Ca

- Accountable for proofreading, printing, and binding all client financials- Tracked projects, schedules, billable hours, and client billing for 6 auditors - Handled client requests, correspondence, and company wide policy revisions

Houston, Texas

- Resolved complaints and continually updated the customer complaint database- Generated delivery memorandums, handled visa information, shipping logistics- Verifying Compliance with OSHA and EPA standards- Project tracking and coordination

Houston, Texas Area

- Compiled data and generated reports for District Manager - Assisted HR Generalist for region on environmental standards and workplace regulations training - Tracked company initiatives, sales and LP (Loss prevention) audit scores - Managed personnel, resources and safe handling procedures for Copy and Print Center - Decreased Redo rate by training and reorganizing department to maximize efficiency- Created sales tracking program for region office to monitor on-floor sales… Show more - Compiled data and generated reports for District Manager - Assisted HR Generalist for region on environmental standards and workplace regulations training - Tracked company initiatives, sales and LP (Loss prevention) audit scores - Managed personnel, resources and safe handling procedures for Copy and Print Center - Decreased Redo rate by training and reorganizing department to maximize efficiency- Created sales tracking program for region office to monitor on-floor sales people Show less

Bachelor Of Arts (B.A.), Environmental Studies, 3.7

Minors Public Administration/ Political Science Cumulative GPA 3.79 - Environmental laws, regulations, and standards - Environmental.

Virtual Administrative Assistant Certification, General Office Occupations And Clerical Services, 4.0

Non-credited certification course - Office protocol - Web page design - Data entry - Time management - Business/ Correspondence writing.