Dena R. Loverde Email & Phone Number

Los Angeles, CA, US

• Directed the training program for the Commercial Data & Analytics (CD&A) function, overseeing the development, implementation, and sustainment of onboarding training, data literacy, skill, and career development. Led.
• Development and upkeep of onboarding and data literacy training materials
• Create, execute, and manage career development workshops for CD&A
• Facilitate and conduct coaching sessions in SLII for GMAC and CD&A SLT
• Work with global learning to ensure training is available and accessible
• Ascertain need for & execute leadership communication and coaching courses for CD&A SLT

• Delivered comprehensive Oracle Cloud product training through live virtual classes, instructor-led events, and eLearning development. Successfully managed multiple Oracle project/training events, balancing remote work.
• Worked with product teams to ensure most current information was included in training materials
• Created eLearning to be used with learning management system including certification questions for users
• Anticipated and resolved challenging learning experiences based on client need and timing
• Worked to aid in change management for clients with new product rollout
• Managed multiple clients and deliverables in a constantly changing environment

Provider of training consultation to companies regarding the development and maintenance of their learning and development teams. Additional provider of instructional design and facilitation of training courses either internally developed or contracted for development.

Taught Speech 101 courses at the Community College level. Responsible for curriculum development that meets goals and objectives set forth for class. I facilitated class as well as managed administrative duties associated with student attendance and recording of grades.

• Responsible for the management and continued improvement of the training teams for the telco sales team. Ongoing management & coaching of third party field training vendor responsible for day to day training, coaching.
• Training developed and deployed in the area of: sales, customer satisfaction, coaching and technical training
• Managed local and remote teams of instructors and curriculum developers
• Worked with senior management to ensure buy in of training plans and projects
• Worked to aid in change management for clients with new product rollout
• Worked with product teams to ensure most current information was included in training materials

Active co-leader of an operational Human Resources team where duties include: rollout, maintenance, review and feedback on company wide appraisal program, development of career laddering including, development of paths and job descriptions; execution of previously designed management training sessions and participation in multiple human resource and.

• Responsible for the design, development and implementation of training for a vendor call center (modules include Disney history/culture, guest care, sales, retention, collections etc.). Along with internal partners.
• Coordinates the development of all training materials both internally and in partnership with call center vendor
• Provides input for training development for national distribution partners to drive consistency throughout all channels of the business.
• Manage facilitation of all training modules and courses to call center representatives, on-site call center trainers (Train-the-Trainer), and internal Disney employees.
• Manage relationship with on site call center training staffs to ensure continued excellence and communicate any recent/upcoming changes

• Responsible for the development of training for an international department on the International Labor Standards program. Developed and maintained education for all audiences on the ILS program and its components..
• Conducted international needs analysis to determine training requirements for international audience
• Created and maintained training tools used by ILS Regional teams
• Coordinated with internal business units to attend monthly training sessions to educate audiences in the ILS Program
• Launched the ILS program in the first wave of e-learning courses
• Work with international business units to determine training plan for compliance program

In class and online Instructor of communication courses. Responsible for syllabus creation, maintenance, course delivery, and grade determination.

• Participated in the development of training for major automotive manufacturers. Development process included:
• Worked to determine the type of and performed needs assessment to be conducted to elicit the most accurate information
• Worked with client as partner to design and develop training and organizational effectiveness programs o Training programs included:  Classroom  Self-study  Web based (e-learning)  Conference style
• Designed and conducted training evaluations to measure effectiveness of training coursesProject Management responsibilities included:
• Supported Management in managing the cost, schedule and quality for all assigned projects
• Interacted with client as a project leader, demonstrating client sensitivity

• Responsible for all parts of the training program for an e-commerce company. Responsibilities included:
• Management of training function within cross-functional team in which customer contact will occur
• Assessment of technical and soft skills training needs
• Development of annual training program that included forecasting of training needs and budgetDevelopment of training programs included:
• Performed needs assessment for incoming seasonal and non-seasonal staff as well as aiding in the assimilation of said staff into existing department.Managed up to ten Trainers in remote locations. Management of.
• Conducted train-the-trainer sessions for each location to ensure consistent training methodology

• Training responsibilities included:
• Developed in-house training sessions for the home base cast that focused on: o Communication skills o Executive team development o Leadership skills
• Managed the development and implementation of all Home Base and Store training and development
• Developed reward and recognition programs for field cast members in multiple locations
• Developed in-store quarterly training meetings – including content, frequency and calendar
• Implemented and managed the Guest rating program

• Training responsibilities included:
• Developed and created training program modules to be used by multiple audiences in multiple locations o Module types included:  Classroom style  Self study
• Training of staff members in California on procedures and Credit Union policies o Staff levels included:  Executive Management  All Manager levels  Hourly staff
• Maintenance of the Credit Union procedure and policy manuals
• Partnered with Marketing department to develop training for new products and promotions to ensure maintenance of all credit union recognition programs
• Assisted in development of annual organization wide training plan that included goals, content, scheduling and measurement of results by organizational functions

• Finance responsibilities included:
• Performed detailed financial analysis and review of vendor financial statements to determine credit worthiness
• Maintenance and management of credit lines used by major supermarket chains to ensure current statusTraining responsibilities included:
• Training and career development of a twelve-member team.
• Developed and conducted training sessions of groups of up to 20 people on a computer system unique to The Walt Disney Company as well as different Windows programs.

Bachelor Of Arts - Ba, Speech Communication

Activities and Societies: Alpha Kappa Psi, Professional Business Fraternity

Master Of Arts - Ma, Speech Communication

Business Administration And Management, General

Activities and Societies: Alpha Kappa Psi, Professional Business Fraternity