Denby Jorgensen Email & Phone Number

Edmonton

Local manufacturing business of approximately 100 staff running a custom ERP in Delphi with Oracle, with bare metal server environment running Windows.• Completed a migration from on premise Microsoft Exchange to M365, using Veeam for backups.• Attained significant insight into local systems environment with infrastructure monitoring and centralized logging using zabbix and graylog respectively. Resolved networking issues based on logging and replaced hardware giving alerts due to old age failures. Implemented Ansible to automate updates where relevant.• Updated processes with modern best practices using a self hosted Vaultwarden for password management, Wireguard for VPN access, Dokuwiki for documentation, Gitea for version control of scripts and small apps, and SnipeIT for inventory management.

Edmonton, Alberta, Canada

Private consultant for local businesses and non-profits performing various technical duties on an as needed basis.• Development of custom applications for visualizing data from remote sensors and automating responses when values trigger a response.• Website development, deployment, and hosting for local businesses and groups.• Logging and monitoring with alerting through grafana and prometheus, previously through ELK stack.

Edmonton, Alberta, Canada

Support and systems administration for approximately 2000 users across 110 locations in a predominantly windows environment.• Supporting .Net based web applications and liaising with end users, programming, and other departments to provide technical training, assisting with gathering details for feature requests, and translating problems and workarounds to ensure uptime.• Working with Dell KACE and creating scripts in powershell and visual basic to modify and deploy software, systems, cell phones, and users through Office365, active directory, and internal ERP system.• Created new system images for automating deployment with a combination of Norton ghost and sysprep with answer files made using the Windows Automated Installation Kit

IT systems and network administration for a user base of 500 accounts across 25 locations running in a virtualized server environment with VMWare ESXi.• Managing Windows AD user accounts and GPO with self hosted exchange access. Managing windows domain computers and servers, VMWare ESXi, EqualLogic iSCSI array, printer servers• Worked with an ERP ported into RHEL, creating scripts to manage users, disable inactive accounts, and perform routine tasks.

Providing tier two support using ITIL best practices for approximately 70 Alberta Education in-house production applications and 120 websites.• Created new role as the primary incident manager for applications - analyzing incidents, errors, component statuses, impact/priority, and providing quick workarounds to minimize impact• Engaging support teams for resolutions and documenting each case to drive problem management. Assisting with determining cause, resolution, and impact of infrastructure incidents• Service request coordinator for Education managing user requests through IMACs for hardware, software, and security access. Facilitating application feature requests by analyzing business needs and providing details to developers• Project manager for COTS application Documentum used for contract records management• Trained new hires on current systems as well as provided coaching with unfamiliar issues

Manager of all information systems in a business that specialized in internet video multimedia services; responsible for a budget of approx. $250 000 / year.• Established ITIL framework and a helpdesk tracking issues, changes and assets using OTRS to improve response time to critical issues and drive documentation• Developed and implemented business continuity/disaster recovery plans• Created Server 2003 domain across Windows XP and MacOSX workstations with access to file shares, printers, Sharepoint server and exchange through LDAP and Kerberos• Scripted backups in bash and Perl to run from all internal and external data sources to redundant file servers• Improved web server redundancy and stability to achieve 99.988% uptime with round robin DNS and MySQL clustering

Bachelor Of Science (Bsc), Psychology / Computer Science

Education record

CCNA education and training.