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Surat, Gj, In

Surat, Gj, In

Hyderabad, Telangana, India

Surat, Gujarat, India

- Mentored and managed an 8-member team and supervised a team of 4 direct reports.- Played a vital role in the Company for customer retention actively, which would eventually lead to further revenue generation.- Accomplished the number of international sales with the customers and achieved the target of $4,900/month.- Received review on Google with my name while working as an Executive. - Awarded as The Employee of the Month- April 2022 for resolving all the queries of customer on time for bulk purchase or retail purchase, customer retention and customer satisfaction.- Communicating directly with clients on the floor and ensuring their experience is pleasant, productive, hassle-free and memorable as a consumer.- Escalating major issues where interference of other teams, is required as a part of the process, to avoid negative impact on the brand image. - Regularly meeting deadlines by maintaining the standard ratio of the industry which helps to understand the situation of the return ratio. - Converting leads into potential sales which are beneficial for the company and its growth.

-Made domestic and international calls to coordinate with the customers regarding various issues and queries raised by them. - Resolved customer queries and assisted them with the appropriate solution by addressing their concerns, which led to customer satisfaction through mediums such as calls, emails and Chat.- Took initiatives by developing strong presentation and negotiating skills to provide best possible customer experience.- Ensured the standard ratio of ecommerce is maintained by delivering maximum Cash-On-Delivery parcels.- Maintained all the placed order confirmations.

Surat, Gujarat, India

- Helped in excessive revenue generation by creating creative posts for Facebook and Instagram.- Handled and maintained bill entries in the accounting software on a regular basis, along with inventory preparation, which is beyond the role. - Engaged with customers over market places for selling the products more efficiently.- Handled customers and solved their queries promptly within the TAT (Turn-around time).- Worked as the social media manager and handled all the social media accounts of the company.- Maintained the catalogue and listed products on online platform (Amazon, Flipkart etc) and monitored the sale throughout the day.- Handled both online and offline customer. Took bulk orders for artificial grass and artificial flower nets.

Master Of Business Administration - Mba

Bachelor'S Degree, Business/Commerce, General