Lead Inside sales team

Secret Security Clearance.

• Led a team of 8 Customer Support Specialists responsible for aftermarket spare parts Administration, Procurement, and Logistics in the excess of $468 Million in annual sales.• Key interface for subcontract administration of major systems and complex components for aircraft production, product upgrade and new program development.• Responsible for purchase order management, competitive pricing adherence controls, inventory analysis and new supplier qualification.• Facilitate negotiations and secure complex subcontracts while utilizing discretionary latitude to negotiate financial, contractual, technical terms, conditions, and provisions to establish and maintain major subcontracts.• Effectively manage cost and operational expenses by utilizing industry best practices to meet and exceed corporate business objectives.• Collaborate with Engineering, Quality, and Operations in order to facilitate cost reduction initiatives that enhance the overall affordability and quality of products and services.• Increased customer retention by 100% recognized as #1 in Customer Support and Service by Pro Pilot Magazine.• Six Sigma Greenbelt Certified (Lean)

Account Manager, Customer Support & International Spares•Led a team of 8 Customer Support Specialists responsible for aftermarket spare parts Administration, Procurement, and Logistics in the excess of $468 Million in annual sales.•Key interface for subcontract administration of major systems and complex components for aircraft production, product upgrade and new program development.•Responsible for purchase order management, competitive pricing adherence controls, inventory analysis and new supplier qualification.•Facilitate negotiations and secure complex subcontracts while utilizing discretionary latitude to negotiate financial, contractual, technical terms, conditions, and provisions to establish and maintain major subcontracts.•Effectively manage cost and operational expenses by utilizing industry best practices to meet and exceed corporate business objectives.•Collaborate with Engineering, Quality, and Operations in order to facilitate cost reduction initiatives that enhance the overall affordability and quality of products and services.•Increased customer retention by 100% recognized as #1 in Customer Support and Service by Pro Pilot Magazine.Spare Integrated Process Team Manager •Led team of 3 Integrated Process Support Specialists responsible for international Aircraft on Ground, Backorders, and Military spares with annual revenue of $500K.•Developed and maintained structured processes to regularly track market trends, competitive data, and customer forecasts from multiple sources with primary focus on top 800 commercial and military requirements.•Served as subject matter expert for supply capacity planning, demand forecasting and Center of Excellence.•Established measurable goals in terms of cost, investment, and customer satisfaction consistent with established divisional ROI goals.•Implemented and maintained actionable demand plan, tracking rationale/assumptions of changes to inputs, inclusive of ability to adjust forecast in real time.

Program Manager • Led project team of 10 responsible for support operations on the Bell Helicopter account with annual sales in the amount of $20 Million. • Responsible for successful inventory management, supply allocation, cost saving analysis and production delivery metrics.• Negotiated purchase of materials, maintained vendor database and issued purchase orders for all commodities.

Read blueprint drawings. Performed visual inspection on both in process and final inspection. Use measuring inspections instruments such a scale, micrometer, gauges, tape lines and calipers. Completed and maintained certifications on measuring and testing equipment. Completed all inspection reports and documents and reports. Performed in process inspection of composite, metal and fiberglass part during the manufacturing process.