- Lead initiative to increase therapist representation from BC and ON only to most provinces across Canada. I successfully increased therapist count from 6-15 in 3 months.- Created all processes and process documents to be used moving forward including 80-page employee manual, a dozen process documents, and dozens of templates.- Implemented metric tracking to review and estimate revenue, profit, client retention, therapist retention, accounts receivable and more.- Provide recommendations and suggestions to improve efficiency as new processes come up while assisting with implementation and documentation of new processes.- Complete administrative tasks on a weekly, and monthly basis such are job postings, resume review, payroll, email management, meeting coordination, and more.

- Manage all operations related to hiring, onboarding, offboarding, contractor inquiries, client inquiries, minor website updates, scheduling content/blogs- Create and implement processes to improve efficiency and relieve the team of admin duties- Consult and implement business efficiency strategies - Develop customized metrics tracking spreadsheets to evaluate business KPIs

- Support BMO Commercial Bank, Canada with administrative and operations tasks nation wide- Review and process limit applications for the business at request for the entire group ~2000- Monitor, review, and complete annual review for limits across the entire group with short term around times- Liasing between BMO Commercial Bank, Canada and various law firms regarding invoicing as per process - Manage and create all job requisitions for all people managers at request - Manage and update Organizational Chart for the entire group making weekly updates of about 25-50 changes each week

- Part of the National Logistics group for the Canadian Commercial Bank (CCB) (newly initiated in September 2021)- Managed 5 -10 weekly requests of new onboarding/offboarding/transfers often with short turn around times, including intiating escalations if required- Provision technology, equipment, and access for all CCB users in their required roles- Managed updates/changes to process and make revisions where necessary in access matrix, user guides, and process documents on a requested basis- Managed internship and development program onboarding for ~100-150 people- Managed a centralized mailbox receiving 50-100 emails of new requests, ad hoc requests, follow ups, and escalations on a daily basis - Trained new employees to the team and provided ongoing support- Worked with each line of business to update their onboarding requirements as requested - Supported the execution of strategic initiatives; includes tracking metrics and milestones of the newly formed national logistics team- Paticipated in focus groups for various resorces systems used by the business in an effort to improve funactionality - Proposed implementations to improve processes and become more effcient (including templates, process documents/guides, centralized tracking) - Liaised with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, while ensuring minimal interruptions to business operations.

• Responsible for training new team members and providing ongoing support• Supporting 3 direct reports• Assist in creating Standard Operating Procedures for new clients• Process Improvement• Maintaining all other duties as an Onboarding Specialist

• Managed relationships with various stakeholders• Asset Management• Onboard at least 12 new contractors a week and processing 30-40 extension requests per month• Create and issue employment contracts to contractors and mitigate negotiations

• Working with global insurance company, in high level corporate environment • Performing time-sensitive tasks to support the CEO’s office, Technical Accounting Department, CFO’s office, and HumanResources Department• Reporting to the EA to the CEO, assisting with administrative tasks and other tasks as needed as well as receptionist duties

• Coordinated dates, activities, and scheduling in order to create a new short-term exchange study program• Researched various components of the program and created a functional budget to evaluate profit/loss and breakeven point

• Categorized articles and information in databases to improve efficiency• Review papers to overlook references for submission to publishing entities

• Explained key messaging to target consumers to increase brand awareness of clients like Ferrero Rocher and Bioré Skin Care• Provided excellent customer service while partaking in campaigns to increase brand awareness

• Assisted the general public with questions and directions to various destinations throughout the GTA to ensure excellent customer experience• Maintained large values of funds; ensuring balances were complete and accurate to ensure efficiency• Maintained a safe environment for all TTC passengers by effectively diffusing conflict in the system

• Consistently provided a high level of customer service to create and maintain loyal and happy customers