• Consistently surpassed sales goals for the week.• Ability to assess customer needs by asking probing questions while remaining empathetic at all times.• Develop and maintain strong relationships with clients to grow business networks.• Diligently monitor competitor trends and market shifts to maintain company relevance. • Adept at identifying potential security risks or fraudulent activities related to pawn loan transactions.

• Work with my team to create compelling presentation of merchandise to help stimulate sales activity• Work alongside my team to provide our customers with a great shopping experience resulting in customer loyalty.• Walk the floor with the DM and other corporate visitors explaining why we did something out of the norm and taking notes on what they would like us to change.• Interview new employee candidates, on-board and train them.• Lead my team to meet or exceed sales and credit goals.• Ensure all merchandise is out of the stockroom and on the sales floor to sell.• Open and close the store.• Execute performance appraisals on the sales team.• Respond to security calls to the store after hours.• Participate in store "Manager on Duty" program, leading by example and coaching in the moment. • Use MS Office Suite daily to analyze sales and create special projects throughout the year.