Denecia Charles Email & Phone Number

New York, New York, United States

- Administer and triage a fluid queue of email and telephone inquiries while determining ticket priority, building investigations, and writing escalation reports.- Respond to a variety of requests regarding platform features, capabilities, behaviors, and best practices by applying product knowledge, issue replication, investigation processes and troubleshooting methodologies.- Provide support to Administrators, Faculty, Staff, Students, and External Users from a growing community of over 160 Clients.- Consult with other team members by sharing questions and providing answers.- Attend daily, weekly and monthly meetings.- Apply best practices and customer service in ticket resolution.- Create product support articles and contribute to an internal knowledge base of product features and functions.- Work collaboratively with colleagues on special initiatives and time-sensitive projects.

Bronx, Ny

Creative and detail-oriented professional specializing in conceptualizing and producing branding materials such as flyers, logos, t-shirts, invitations, and more for various occasions, including birthdays, farewells, and graduations. Skilled in styling decorations for events like bridal showers, weddings, brunches, and graduations.Proficient in working with materials like cardstock paper, heat transfer vinyl, and standard vinyl, and adept at using tools like Cricut, Cameo Silhouette, Laminator, and Epson Eco Printer. Capable of editing file types such as PNG, SVG, JPEG, PSD, and AI.Collaborative and client-focused, I work closely with clients to curate event details and translate their visions into memorable designs. I offer consultation services for small businesses, guiding them through LLC applications, crafting social media templates and posts, and providing event planning strategies.Experience in designing personalized party favors, such as customized glasses and promotional items, aligns with clients' branding goals. Proficient in online apps like Canva, Taskade, and Later to develop detailed graphics, project plans, and schedules, ensuring timely completion for events and marketing campaigns.I manage resources efficiently, develop and implement comprehensive social media strategies to increase brand awareness, and create engaging content for platforms like Instagram, Facebook, and Pinterest. Utilizing SEO and SEM techniques, I drive traffic to online content and event pages. Additionally, I design and manage email marketing campaigns, use analytics tools to measure performance, and negotiate with vendors to ensure timely delivery and quality of materials.With a keen eye for detail, I manage event and marketing budgets to ensure cost-effective planning and execution, creating detailed timelines and schedules for seamless event coordination.

Dobbs Ferry, New York

Experienced advisor and organizer in Student Life, with a proven track record of enhancing student engagement and program success. I advised student organizations on programs, activities, and group management, while organizing and overseeing daily programs, late-night/weekend activities, and traditions.Expert in designing promotional flyers and giveaways. Supervised a team of 10 student staff and several volunteers in the Office of Student Life, contributing to initiatives in wellness, inclusion, leadership, diversity, and service. I supported students in their academic and lifelong pursuits and collaborated with faculty and staff to host departmental events.Proficient in monitoring and evaluating student performance, providing constructive feedback, and managing invoices, budgets, and cash flow for events and trips. I researched and developed a campus-wide peer mentoring program for first-year and transfer students, and coordinated bi-weekly community service events and service-learning programs.Played a key role in planning large-scale campus traditions such as Orientation, Founders Day, Spring Fling Week, and Commencement. I worked closely with the Student Life team and directly assisted the Assistant Director of Student Life.As Chair of the Diversity, Equity, and Inclusion Taskforce for the Division of Student Affairs, I facilitated a First-Generation Student Social, providing essential resources for parents and students to foster a supportive environment.

Bronx, Ny

Reinforced lessons prepared and taught by ELA and Math teachers.Assisted in planning and prepping learning environment, materials, and supplies. Helped supervise in the classroom, between classes, during lunch and recess, and field trips. Enforced school/class policies to assist with behavior management. Helped teachers with record keeping, attendance, and grading tests/quizzes. Consulted with students for intervention in regards to their grades and behavior. Assisted with the STEP Program by Bronx Community College. Worked with Claremont Neighborhood Center Inc as a Group Leader during the after-school program.

Created and/or facilitated weekly programs that support the pillars of Student Development and Campus Life (SDCL). Assisted with supervision of activities and programs of SDCL. Submitted check requests, expense reports, bookstore requisitions, print requisitions and maintenance tickets. Assisted with advising student clubs/organizations as well as the Student Government Association (SGA). Assisted with program purchasing. Developed relationships with students, faculty and staff through programming, outreach, and recruitment. Assisted with coordinating commencement, graduate salutes, and honor society inductions. Coordinated student community service programs/events associated with charitable organizations. Reviewed and approved electronic communications of the system wide Blackboard, Office 365, other social media. Assisted the Associate Dean to provide direction to the Federal Work-Study Student Staff assigned to SDCL.Worked with the Associate Dean to coordinate New Student Orientation, Academic Recognition, and related events. Provided information to visitors, students, and institutional staff regarding departmental policies and procedures. Responded to communications, including phone calls, correspondence, and e-mail.

New York, New York, United States

Trained and managed Macy’s employees on Apple products and software. Provided customer support for questions regarding all Apple products. Frequently checked in with Macy’s employees regarding any questions or concerns about Apple. Provide weekly tutorials about new products. Recommended tips and tricks for new Apple users.

Assigned several Radio Shack stores and assisted with weekly cycle counts and monthly inventories. Assisted with cash count and deposit verifications. Processed returns, buybacks, and givebacks. Avoided loss associated with inventory and cash handling. Trained employees on how to follow-up with discrepancies in their inventory. Coached employees on proper cash handling and planogram compliance.

Provided customers with the latest cellphones, tablets, hotspots, and services. Advised customers with the best plan options to fit their needs. Assisted and informed customers with understanding contract details. Handed cash register and secured the company safe. Performed other duties as assigned.

Bronx, New York

Positively engage with the client during the check-in and check-out process. Ask probing questions, listen and record details, and offer an accurate time estimate for next steps. Monitor queues and provide status update to clients. Clearly communicate with team members in the Geek Squad and Best Buy departments.

Provide personalized service and exceptional expertise for customers. Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Student Union Building

• Managed the Student Activities and Union Services Office in absence of professional staff.• Oversaw the operations and event logistics during events and provided AV/Technical support.• Provided assistance for events as lead staff member of the building.• Supervised a range of student employees.• Provided hourly census report of the Student Union Building consisting of the number of occupants for future changes of the building.• Readily assisted students, parents, and professional staff with questions and concerns.

Suny New Paltz

Effectively scheduled advising appointments, answer phone calls/general questions, record messages and schedule walk-in advisees. Filed, copied, and organized paperwork and confidential files.

Bay Plaza Shopping Center (Bronx, Ny)

Assisted customers/answer store specific questions. Maintain product presentation by hanging, folding, and the cleaning sales floor. Handled cash register during sales transactions and closing shifts.

Times Square, New York City

Master'S Degree In Professional Studies, Humanistic/Multicultural Education

Bachelor'S Degree, Public Relations/Black Studies