Denecia Charles Email & Phone Number

New York, New York, United States

- Administer and triage a fluid queue of email and telephone inquiries while determining ticket priority, building investigations, and writing escalation reports.- Respond to a variety of requests regarding platform features, capabilities, behaviors, and best practices by applying product knowledge, issue replication, investigation processes and.

Bronx, NY

Creative and detail-oriented professional specializing in conceptualizing and producing branding materials such as flyers, logos, t-shirts, invitations, and more for various occasions, including birthdays, farewells, and graduations. Skilled in styling decorations for events like bridal showers, weddings, brunches, and graduations.Proficient in working.

Dobbs Ferry, New York

Experienced advisor and organizer in Student Life, with a proven track record of enhancing student engagement and program success. I advised student organizations on programs, activities, and group management, while organizing and overseeing daily programs, late-night/weekend activities, and traditions.Expert in designing promotional flyers and giveaways..

Bronx, NY

Reinforced lessons prepared and taught by ELA and Math teachers.Assisted in planning and prepping learning environment, materials, and supplies. Helped supervise in the classroom, between classes, during lunch and recess, and field trips. Enforced school/class policies to assist with behavior management. Helped teachers with record keeping, attendance, and.

Created and/or facilitated weekly programs that support the pillars of Student Development and Campus Life (SDCL). Assisted with supervision of activities and programs of SDCL. Submitted check requests, expense reports, bookstore requisitions, print requisitions and maintenance tickets. Assisted with advising student clubs/organizations as well as the.

New York, New York, United States

Trained and managed Macy’s employees on Apple products and software. Provided customer support for questions regarding all Apple products. Frequently checked in with Macy’s employees regarding any questions or concerns about Apple. Provide weekly tutorials about new products. Recommended tips and tricks for new Apple users.

Assigned several Radio Shack stores and assisted with weekly cycle counts and monthly inventories. Assisted with cash count and deposit verifications. Processed returns, buybacks, and givebacks. Avoided loss associated with inventory and cash handling. Trained employees on how to follow-up with discrepancies in their inventory. Coached employees on proper.

Provided customers with the latest cellphones, tablets, hotspots, and services. Advised customers with the best plan options to fit their needs. Assisted and informed customers with understanding contract details. Handed cash register and secured the company safe. Performed other duties as assigned.

Bronx, New York

Positively engage with the client during the check-in and check-out process. Ask probing questions, listen and record details, and offer an accurate time estimate for next steps. Monitor queues and provide status update to clients. Clearly communicate with team members in the Geek Squad and Best Buy departments.

Provide personalized service and exceptional expertise for customers. Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions. Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Student Union Building

• Managed the Student Activities and Union Services Office in absence of professional staff.
• Oversaw the operations and event logistics during events and provided AV/Technical support.
• Provided assistance for events as lead staff member of the building.
• Supervised a range of student employees.
• Provided hourly census report of the Student Union Building consisting of the number of occupants for future changes of the building.
• Readily assisted students, parents, and professional staff with questions and concerns.

SUNY New Paltz

Effectively scheduled advising appointments, answer phone calls/general questions, record messages and schedule walk-in advisees. Filed, copied, and organized paperwork and confidential files.

Bay Plaza Shopping Center (Bronx, NY)

Assisted customers/answer store specific questions. Maintain product presentation by hanging, folding, and the cleaning sales floor. Handled cash register during sales transactions and closing shifts.

Times Square, New York City

Master'S Degree In Professional Studies, Humanistic/Multicultural Education

Bachelor'S Degree, Public Relations/Black Studies