- Management for entire business portfolio and activities within the sales and marketing teams- Recruitment, coaching and coordination of a marketing team; consisting of Public Relations, Web and Graphic Artists, Web Developers, Market Researchers, Social Media Coordinators and Communications- Significant sourcing experience for marketing collateral (e.g. displays, promotional materials, print materials, etc.)- Accomplished marketing and sales objectives by researching, planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans- Coordination, tracking and analysis of all marketing campaigns with sales activities- Overview of marketing budget for forecasting and their application based on prime sales seasons- Planning and implementation of promotional campaigns- Management and improvements of lead generation campaigns, measuring results, and amendments to strategy to better approach these leads- Established and launched new brands successfully through the execution of new campaigns, collateral, resources, standardization, etc- Planning, organizing and implementation of online and print marketing campaigns.- Monitoring and reports on effectiveness of marketing communications, website traffic, social media engagement and event attendance- Advanced experience designing websites and creating print marketing collateral using Adobe Creative Cloud products (InDesign, Illustrator, Photoshop, Dreamweaver, etc.)- Updates of job knowledge by participating in educations opportunities; reading professional publications; maintaining personal networks and participating in professional organizations.- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

- Design and Coordination of Print Collateral which includes; Car Wrap Design, Flyers, Newsletters, MagazineAdvertising, Articles, Tradeshow Displays, PowerPoints, Business Cards and Documentation.- Extensive professional knowledge in campaigns over social media outlets using Facebook, Twitter, Google+,LinkedIn, etc.- Delivered fresh content on the web and through target market/customernewsletters- Complete redesign of corporate website using HTML5/CSS3 and SEO techniques to improve search enginevisibility.- Setup and structured Apache / WAMP and IIS web server- Extensive knowledge in Google Analytics and monitoring web market trends to advertisestrategically.- UI Design of warehouse software including the creation of over 100+ iconsusing CorelDRAW X6- Delivered online marketing campaigns gathering over 100+ service/product seeking leads- Extensive knowledge of Microsoft Dynamics CRM 2011 including workflow, form, and optimization management- Delivered excellent communication skills via newsletters, website content, social media campaigns and meetings- Very punctual and time driven, ensured that all tasks were completed prior to deadline or required date- Productive and organized to maximize workload and streamline the completion of business goals and objectives.

- Contributed to reducing support lead-time 75% by composing over 60 new effective operational and training procedures to establish repeatability, encourage support standardization, capture defects and lessons learned, and enhance best practices- Decreased production yield 0.5% by implementing new processes and procedures through excellent documentation- Improved up-time for 30 global manufacturing sites by an average of 98% by providing key Tier 2 Software Support timely solutions- Lead specific, multiple improvement projects to enhance hand-held device and production software security (10) to increase production flow (75%) and to improve robustness of new product configuration control - Created and controlled web based reference points for external teams to access the team contacts and internal knowledge base support- Demonstrated excellent reputable leadership skills and flexibility within a team of 8 employees to exceed past internal and external support performance- Interviewed new hires, composed weekly team schedules and delegated work activity- Skilled in more than 20 proprietary software applications and demonstrated effective use to meet specific support and manufacturing requirements- Provided excellent email etiquette to all customers. Created a template and guidelines for the team to maintain customer focus and prudent communication- Experienced in providing co-operative 24 hour, 7 days a week support and managed global support engagements- Discovered, Isolated and corrected incorrect radio TAC assignment on carrier specific device configuration, saving the company approximately 1.35M in rework costs.

- Debugged many .NET Microsoft platform applications- Ensured maximum quality on software developed ensuring client satisfaction- Maximized Microsoft server capabilities to run faster- Supported both Mac and PC platforms in Hardware and Software- Responsible for design, site structure and daily maintenance of multiple websites- XHTML, HTML5, CSS3 programming, images editing and Flash experience. Beginner use of ASP, Javascript and some C# script- Director role in creating, implementing and executing all designs and print / web projects- Editing and preparation experience of videos for the web- Proficient skill in UX design, ability to apply graphics to cross platform backends- Excellent knowledge of SEO and proven track record of increased site traffic - Expert knowledge designing multiple businesses identities, website, business cards, brochures, campaign collateral and business tools (ie PowerPoints, Professional documents, etc)- Introduced effective marketing slogans and copy for client products and advertisements- Team management experience- Web and design project experience- Produces work in a timely manner- Layout and design implementation for web and print advertisements- Conducted team of multiple programmers and designers- Worked well under pressure of timelines and on-the-spot design work- Ability to work one-on-one with clients- Met with all clients and ensured that more marketing collateral was offered in case of client requirement.

- Supplied support to 200 office and youth home employees- Proposed learning software for out of home children to enhance their social abilities- Worked on multiple employee calls effectively at the same time- Built new desktop workstations using various detail components- Learned multiple software applications and how to use them efficiently- Developed software research skills to locate specific software for new projects