Assistant Operations Manager
Current• Full monitoring of emails to ensure all emails are responded on timely basis during weekend and weekdays.• Responsible to reply day to day emails to from client or vessel or any parties.• Prepare EPDA and revert to clients within same day of enquiry sent by client either via DA Desk / email or any other systems that used by the client.• To ensure submission of port system or authorities’ system such as manifest of K4/K5 is done.• To ensure Vessel NOA to terminal / shippers / charterers etc on timely basis as per port requirement.• Full monitoring of Berthing line up and prospects for vessels to all parties to be sent by 1500 hrs on daily basis and till vessel arrival for full agent and vessel prospects to client for flight booking etc when handling as owners’ agent.• To ensure Acceptance of agency appointment within 1 hour of agency nomination.• Liaison with Master & owners on the vessel arrival formalities within the same day of vessel arrival.• To ensure arrival report is sent within 2 hrs after vessel alongside and within 1 hour cargo commencement report.• Once or twice daily depending on the port call and update to principals / charterers on cargo update while vessel working in port.• To ensure departure report to be sent within 2 hours after vessel ATD.• Check and verify BL’s handled by CS to ensure details and other information are being communicated correctly including handling of BL’s in the absence of Customer service team.• To ensure all service vouchers are collected by BO prior vessel departure with vessel stamp to avoid any dispute by owners and services provided by vendors matches our agreed rates.• To assist with follow up with vendors on invoices for closing of FDA as when required and verify all vendor / port invoices are correct before handing over to finance for closing of FDA.• To ensure FPDA is closed within 5 days after vessel sailing depending on vessel call. • Closing of final PDA in the absence of Customer service.
