De'Nesha Thomas Email & Phone Number

Riverside, California, United States

• Led communication with clients to identify billing needs and streamline report preparation processes, resulting in timely delivery of accurate reports
• Processed and allocated client payments, ensuring accurate invoice matching and timely processing
• Established project setups, file systems, and document maintenance in adherence to company standards, facilitating efficient project execution
• Oversaw and managed accounting records for active clients, ensuring timely payments in compliance with contractual terms
• Recorded and inputted daily timesheets, facilitating efficient distribution to Project Managers for timely review

California, United States

• Demonstrated clear and efficient communication with clients and case workers, ensuring understanding of their needs and providing individualized care.
• Establish and conduct positive relationships with clients by delivering skilled evaluations and promptly addressing their requests with professionalism and accuracy.
• Maintained strict adherence to privacy and security guidelines, safeguarding confidential information.
• Advocated for clients’ needs and preferences, actively engaging with various stakeholders to provide the best possible care and support, ensuring objectives are met.
• Flexible and adaptive conforming to shifting priorities, demands, and timelines through problem-solving capabilities.
• Continually provided a thorough understanding of requirements to troubleshoot and field questions from internal and external stakeholders.

California, United States

• Cultivated a culture of trust and collaboration through regular one-on-one meetings, fostering dialogue and information sharing through open communication, emphasizing engagement and recognition.
• Successfully coached, led, and developed a team of 10, fostering a positive work environment by monitoring performances and project statuses.
• Developed and managed budgets and inventory, tracked expenses, and made financial decisions to ensure projects stayed within budgetary constraints.
• Worked closely with stakeholders to identify project scope and expectations and managed their expectations throughout the project lifecycle.
• Recruited, interviewed, and hired candidates to fill vacancies at multiple locations.
• Managed the implementation of a new CRM system, resulting in a 35% increase incustomer satisfaction with products and customer service.

California, United States

• Assessed and developed individualized plans for clients to support their personal growth and integration in society.
• Identified potential risks, assed their impact, and developed mitigation strategies to ensure successful deliverables.
• Prepared and submitted daily reports to track clients progress and measure success.
• Built collaborative relationships with the community, social workers, and clients,contributing to a supportive environment.
• Arranged daily meetings, facilitated meetings, and scheduled meetings with team,clients and stakeholders when needed.

California, United States

• Managed executive calendars by scheduling and coordinating over 40 appointments weekly while ensuring efficient time management and smooth workflows.
• Facilitated effective communication by promptly responding to an average of 30+ phone calls and emails per day.
• Created a more efficient workspace by proactively anticipating department needs.
• Efficiently managed administrative tasks including typing documents, schedulingappointments, and handling billing and payments.
• Ensured projects were delivered on time, within budget and to the satisfaction ofmanagement.

California, United States

• Led cross-functional teams of up to 15 members to ensure deliverables were met on time and within budget.
• Demonstrated outstanding customer service skills by attentively addressing customer inquiries, questions, and concerns to ensure high satisfaction levels and build rapport with them.
• Monitored project scope, time, and budget, effectively resolving issues and removing barriers to facilitate project success.
• Managed business finances (tracking profits and losses) and schedules by creating weekly electronic spreadsheets.
• Identified and managed project risk factors, anticipating and resolving issues.