It Manager
Current
Jun 2022 - Present
AeroLeads people directory · profile
Denise Graves Email & Phone Number
IT Manager
at
Florida Blue
1 work email found
@bcbsfl.com
2 phones found area 904
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Manager
Location
Metro Jacksonville, United States, United States
Who is Denise Graves? Overview
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Quick answer
Denise Graves is listed as IT Manager at Florida Blue, based in Metro Jacksonville, United States, United States. AeroLeads shows a work email signal at bcbsfl.com, phone signal with area code 904, and a matched LinkedIn profile for Denise Graves.
Denise Graves previously worked as IT Manager at Blue Cross Blue Shield Association and Assistant Vice President at Deutsche Bank. Denise Graves holds Project Management from University Of Phoenix.
Company email context
Email format at Florida Blue
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{first}.{last}@bcbsfl.com
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AeroLeads found 1 current-domain work email signal for Denise Graves. Compare company email patterns before reaching out.
Profile bio
About Denise Graves
High-performing Manager with 20+ years of IT and healthcare insurance experience dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Results-oriented and proactive in addressing and resolving problems always keeping the customer in sight. Dependable and brings management and project management experience and a willingness to take on added responsibility to meet tight deadlines. Strong work ethic and advanced complex problem-solving skills. Solid experience managing all levels of multiple projects including budgeting and administration. Skills demonstrated but not limited to included:ILTL/ITSMStaff ManagementConsistently Exceeding GoalsEfficient Multi-taskerStaff training/DevelopmentCustomer FocusedEffective LeaderStrong Conflict Resolution TechniquesProject Management
Listed skills include Sharepoint, Visio, Sdlc, Process Improvement, and 12 others.
Current workplace
Denise Graves's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 26 years
Denise Graves work experience
A career timeline built from the work history available for this profile.
It Manager
Blue Cross Blue Shield Association
Apr 2022 - Jun 2022
Assistant Vice President
US Command Center ManagerGlobal Incident Management Team bringing incidents to resolution in a timely fashion. Utilizing ITIL for framework.
Sep 2015 - May 2022
It Business Architect
Nov 2019 - Mar 2022
It Endpoint Management
- FLORIDA BLUE, Jacksonville, FL 2000 – 2015IT Manager, Endpoint Management (2011 – 2015)Reporting to the Director, maintained and supported all Endpoint IT Infrastructure (desktop/laptop/mac/mobile and remote computing).
- Implemented and supported XP and Windows 7 desktop environment across the country (15,000 desktops). Coordination with IT teams for integration with Active Directory, Exchange, and support of issues with switches and.
- Implemented Microsoft System Center Configuration Management (SCCM 2012) to allow for proper management and support of our environments. Utilized this tool during a major acquisition of desktops across the country with.
- All implementations, upgrades, patches, etc, included strong coordination, negotiation and communication with vendors, business area at many levels of staffing (including VP’s),
- PMO group and many IT areas.
- Created a re-usable implementation structure across all teams (business and IT) for successful implementations.
2011 - 2015
~4 yrs
It Manager, Application Integration
- IT Manager reporting to the Director, implemented office 2010, SharePoint 2010 to approximately 10,000 user base community across the state of Florida.
- Managed team developed builds to be deployed using Microsoft’s System Center Configuration Manager (SCCM2007 and SCCM2012) to our environment of over 15,000 endpoint devices.
- Coordinated with the application owner and procurement to ensure licensing was done correctly and user testing was acceptable before deployment to the organization. Investigated and resolved customer inquiries and.
2009 - 2011
~2 yrs
It Manager, Micorsoft Enterprise Agreement Implementation
- Reporting to the director and utilizing project management methodologies, implemented Office 2010 and SharePoint 2010 to approximately 10,000 user base community across the state of Florida.
- Implemented process and presentations for leadership on how to implement all the product brought into the company with the Enterprise Agreements. Developed leadership timelines including overlapping projects. Outlines.
- Created a structure for implementation that had heavy customer involvement and reusable processes.
2007 - 2009
~2 yrs
Manager Ii, Application Performance Testing And And Enterprise Project Management
- Reporting to the Director, provided application performance testing for all applications being implemented into the company. Also had a team of project managers that handled the monthly software releases and.
- Implemented the upgrade of Load Runner to provide better detailed results for development teams.
- Documented gaps that could cause customer impacts so changes could be made before any negative customer experience.
- Brought in new software and implemented procedures for staff to optimize the accuracy of our testing.
- Management of Project Managers working multiple enterprise implementations affecting many areas of the business and IT.
2005 - 2007
~2 yrs
Manager Ii, Desktop Support
- Reporting to the Director and partnering with the business and all areas within IT Service Delivery departments to streamline processes for support.
- Responsible for 12,000 endpoint devices and keeping leases current and users updated.
- Exceeded company objectives in working with our leasing of machines.
- Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time, and productivity.
- Solved unresolved customer issues.
2003 - 2005
~2 yrs
Manager Ii, Service Desk
- Reporting to the Director, successfully provided first time resolution with our customers. Worked with higher level support to provide us with access to produce high level of first call resolution for our customers.
- Spearheaded cross-functional initiative for process support to achieve high quality,
- Strengthened company's business by leading implementation of XP throughout the organization
- Trained, coached, and mentored staff to ensure smooth adoption of new program.
- Developed and rolled out new policies.
- Exceeded company objectives with HDI.
2000 - 2003
~3 yrs
2 education records
Denise Graves education
Project Management
University Of Phoenix
Administrative Assistant Certification, Administration
Morse School Of Business
FAQ
Frequently asked questions about Denise Graves
Quick answers generated from the profile data available on this page.
What company does Denise Graves work for?
Denise Graves works for Florida Blue.
What is Denise Graves's role at Florida Blue?
Denise Graves is listed as IT Manager at Florida Blue.
What is Denise Graves's email address?
AeroLeads has found 1 work email signal at @bcbsfl.com for Denise Graves at Florida Blue.
What is Denise Graves's phone number?
AeroLeads has found 2 phone signal(s) with area code 904 for Denise Graves at Florida Blue.
Where is Denise Graves based?
Denise Graves is based in Metro Jacksonville, United States, United States while working with Florida Blue.
What companies has Denise Graves worked for?
Denise Graves has worked for Florida Blue, Blue Cross Blue Shield Association, Deutsche Bank, and Florida Insurance Representing Florida Blue (Blue Cross/Blue Shield).
How can I contact Denise Graves?
You can use AeroLeads to view verified contact signals for Denise Graves at Florida Blue, including work email, phone, and LinkedIn data when available.
What schools did Denise Graves attend?
Denise Graves holds Project Management from University Of Phoenix.
What skills is Denise Graves known for?
Denise Graves is listed with skills including Sharepoint, Visio, Sdlc, Process Improvement, Vendor Management, Leadership, Project Management, and Information Technology.
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