Denis Gusakov Email and Phone Number

• I am responsible for a contact with a customer in SalesForce CRM system and the Settlement department helpline service. Solving problems associated with payments and arrears.• Perform debt collection actions using phone calls and e-mail.• Book bank statements in the SAP system• Verify, register and archive balances confirmations, invoices, requests for payment.• Collaborate with Client Service Department and Sales Division on solving issues of customers

• Recruited over 300 employees using different search channels• Took care of legality of stay and employment of more than 300 workers cooperating with state services • Translated over 200 instructions, training material etc. Polish and English to Russian• Done weekly job market research aimed at wage rates and job conditions monitoring• Managed company group on FB• Wrote over 50 articles about job and everyday issues of immigrants• Made more than 20 targeted advertising campaigns on FB and IG (avg. CTR - 3%)

• Provided uninterruptable supply of 53 branch offices using external and internal transport resources• Was focused on MRO inventory, internal logistics and purchasing• Sourced IT equipment including printers, laptops, server hardware, IP telephony• Cooperated with Law and Financial departments. • Was responsible for rental issues including data centers• Implemented Inventory control system what resulted in saving 10% on MRO purchasing costs. • Made monthly inventories

• Managed administration panel in a CRM system. • Invoiced clients. • Cooperated with the Russian post and shipping companies. • Monitored shipments. • Made monthly and quarterly reports.

• Managed logistics between Russia and Kazakhstan with FTL, LTL transports and cargo planes. • Optimized cooperation terms with suppliers. • Made monthly and quarterly reports. • Prepared customs documentation. • Provided uninterrupted and timely shipments.