• Point of Contact for Chase.com production issues and research forChase Wealth Management with Technology and Product Developer• Working with various Escalations from groups such as WMEO, CSC/ASCEscalations, DWM Feedback, CWM OPS RM, Product, etc. for Digital andEnterprise related client issues• Engaging with Technology and Product partners on productionmigrations and enhancements for Chase Wealth Management products.• Drive process improvement and change management.

Customer facing communications clearing relevant issues with hotel bookings and working with various team members to ensure timely resolutionsMonitor daily/monthly call volume and production and ensure that there is appropriate staffing for all hours of operation.Maintain all required quality standards, meeting all compliance and regulatory requirements. Review all Quality Analyst / Quality Control results and take appropriate action where necessary.Lead process… Show more Customer facing communications clearing relevant issues with hotel bookings and working with various team members to ensure timely resolutionsMonitor daily/monthly call volume and production and ensure that there is appropriate staffing for all hours of operation.Maintain all required quality standards, meeting all compliance and regulatory requirements. Review all Quality Analyst / Quality Control results and take appropriate action where necessary.Lead process improvement initiatives; monitor and identify process gaps or deficiencies, lead broad scope strategic changes with urgency to achieve a strong control environment and financial benefit while mitigating all operational and customer/client impacts. Show less