Denice Andersson Email & Phone Number

London, England, United Kingdom

- Spearheading initiatives to enhance the scalability, profitability, and efficiency of the clinician journey, ensuring a seamless experience from onboarding through ongoing support to offboarding.- Successfully launched 'Zendesk' as the new clinician communication system, leading to improved collaboration, robust data tracking, enhanced transparency, and fortified clinician relationships.- Proudly leading a dynamic team of 8 Community Managers, guiding them through challenges, fostering collaboration, and achieving outstanding results.- Playing a pivotal role in working cross-functionally with diverse teams, ensuring effective resourcing for expansion and scaling in alignment with our partners' needs.

London, England, United Kingdom

-Established the Community Manager role, expanding the team from one team member to eight.Reviewed, designed, and implemented processes across numerous parts of the Community Manager role, improving efficiency and allowing for expansion.-Orchestrated cost minimization efforts for the UK market, showcasing strategic financial management skills.-Advocated for clinicians, ensuring their needs and concerns were addressed to maintain a positive work environment.

London, England, United Kingdom

-Built and retained a network of clinicians, maintaining a professional relationship throughout the onboarding, during service, and offboarding process.-Educated and trained new doctors within existing and external systems, contributing to their seamless integration into the Livi community.-Monitored the full cohort of clinicians, proactively addressing performance issues, and ensuring overall satisfaction.-Collaborated with other Livi branches to develop and implement ways of working suitable for the UK market, fostering a sense of unity across the organization.-Successfully self-taught clinician payroll, ensuring timely payments and accurate reporting.-Managed clinician scheduling and forecasting, optimizing resources for efficient service delivery.

Stockholm, Stockholm, Sverige

-Supported Managers in staffing and recruitment with administrative tasks, streamlining processes to improve efficiency.-Assisted clinicians in the service to ensure they were provided with the latest updates, contributing to a smooth and well-informed operational environment.-Served in an interim position as a Community Manager for the psychologist’s cohort, showcasing adaptability and a willingness to take on new challenges.

Sydney, Australien

-Recognized for leadership potential, promoted to Supervisor within a month.-Effectively led floor staff -Delivered excellent service, exceeding expectations, and leaving a positive customer imprint.-Demonstrated strong abilities for smooth operations in a fast-paced environment.

Bondi Beach, New South Wales, Australia

-Promoted from Supervisor to Assistant Store Manager in 3 months, showcasing leadership.-Provided excellent customer service, ensuring delightful experiences.-Managed and motivated a dynamic team, enhancing productivity and work environment.-Operational Oversight: Successfully managed ordering, deliveries, and banking procedures with careful attention.

Milton Keynes, Storbritannien

- Promoted to Supervisor within the first 3 months, showcasing exceptional skills and dedication.- Managed daily team performances, utilizing company-wide targets and individual KPIs to drive sales and achieve business goals.-Provided high-quality customer service, ensuring each shopper received a personalized and delightful experience.-Consistently ranked as a top seller, setting monthly records in upselling items, contributing significantly to the overall success of the team.-Tailoring Expertise: Acquired skills in jeans alterations, offering customers a tailored experience that increased daily sales and enhanced their shopping journey.