Denice Arendse Email & Phone Number

Krommenie, Noord-Holland, Nederland

Weesp, Noord-Holland, Nederland

Amsterdam

Clifford Chance is one of the worlds leading law firms with around 36 offices world wide. As Support engineer I mainly assist 300+ users and guarantee the highest possible service to employees and clients together with the IT team. I'm working with Active Directory, Exchange 2010, BES12, RSA Authentication Manager, Windows Server 2008. I'm managing the mobile number pool via EZWIM, manage joiners/movers/leavers, manage the asset database and deliver IT training in absence of our IT trainer. Besides the regular tasks I focus on projects like improving our Joiners/movers/leavers processes and knowledge management.

Baarn

Baarn

We take the management of services and system at our expense. We manage and maintain the corporate network and applications of multiple customers. At the servicedesk we mainly handle the Microsoft systems. We receive requests and incidents via phone or e-mail and we monitor the systems via Nagios, Kaseya and HPSim.At this point we are migrating most of our customers to Office365 which means we give a lot of customer support in this area but we also manage the Office365 environments.

Utrecht Area, Netherlands

At Gemeente Utrecht we worked in a team of 11 IT Helpdesk analists. The moment I started the company was migrating its users from Desktop to ThinClients. The new headoffice where we moved had 500 thinclients for 3500 users so it was necessary to instruct users on how to work from their own laptop or tablet. When the migration was over and we moved to the new building the request for support on the thinclients and new phone system was high. We delivered this support via instruction documents, phone, email and a Service desk where people could walk by to receive face-to-face support.

Bussum

Bucharest, Romania

Via Genpact I work on a project for a big medicine manufacturer. In Bucharest we work with 6 different language teams including Dutch, supporting people all over the world with their IT problems. Examples:- Login issues to both computer and specific applications- Microsoft Office issues or how-to's- Windows XP/7 issues or how-to's- Setting up Lync profiles- Retrieving lost files- Outlook issues (not starting up, not sending/receiving email, error messages)- iPad/iPhone setup support- Remote access issuesI was also part of the expert services (also known as level 1,5) where the main tasks were:- Supporting other analysts on the floor- Solving more complex issues which need more research- Improving the process- Finding and if possible solving the cause of issues that come back often- Creating knowledge base articles for global useOther tasks:- Contacting users with negative feedback to the surveys to find out why they were unhappy with the support and proposing ways to improve on these points to the team in charge- Introducing new personal to the company and job

Alkmaar

As Application Manager I instruct users on the pupil registration program at the various schools (Eduarte). In addition, we manage the processes within the program and ensure that the content is correct. Errors in the program must be discovered, analysed and resolved.

Via Neomax I have been send on secondment to the following projects:Getronics Helpdesk Analyst - Responsible for analysing incomming phonecalls from clientsClusius collega - Application manager newly introduced software, responsible for setup and training

Started as an administrative assistent. After a few months I started supporting clients in the software the company developed. In the last months I worked for Compulutions I started working on a catalog for Zodiac (DTP work).