Denice Roach Email & Phone Number

Richmond, Virginia Area

Support 1 Sr. Director and 4 Directors with Meeting Planning, calendaring, travel and expense reports.

Glen Allen, Virginia

Working with customers on Transaction and Identity Fraud. Resolving issues for cardholders

Responsible for development, coaching and implementing best practices for a team of 40 associates. Interviewing, Orientations, Campaign Manager for Giving Together Campaigns (United Way, Afterschool, Community Volunteers). Advising and making adjustments to staff based on actual call volume.

Midlothian, Va

Assisting Client Manager with operations of business and meeting goals for the department. Presentations, reports, monitoring calls (excel, power point and word)

Midlothian

Administrative support preparing and sending reports ( Excel, Word)Advising management on call volume and adjusting staff to meet operational metrics per managers request.Responding to telephone order request, resolving customer problems, answering customer service representative concerns.