Denice Wright Email & Phone Number

United States

Member of the Technology Governance, Risk and Compliance team, responsible for the governance of Technology policies and standards. • Create documents that comply with company’s standards on language, writing style, structure and format• Manage regular reviews with SMEs to maintain accuracy and completeness of documents• Organize, publish and maintain documents for easy accessibility• Update, edit, and improve existing documents based on company’s current writing standards, quality and style guidelines. Convert documents into the current templates when necessary

Englewood, Colorado

Support the Compliance department by documenting regulatory requirements impacting agents and consumers with extra emphasis on Know Your Customer (KYC) projects.

Program/Project Manager • Developed and implemented process ticketing system providing 600+ department members with consistent up to date responses to process questions and developments• Created and facilitated training through the use of user guides for online sales support system• Assisted in the research and writing of departmental processes for on and off phone work creating consistent customer service while reducing AHT • Managed transition of purchase order project between departments, located and fixed gaps, defined and documented processesSupervisor of Business Analysis • Managed reporting team, creating and posting sales and commission reportsCompliance Supervisor • Uncovered gap in employee phone program and implemented audit check points to reduce fraudCorporate Contract Compliance• Managed transition of corporate and government contracts from sales to billing system ensuring proper plans, discounting and billing took place

Business Analyst• Wrote business cases and assisted in testing/development for system enhancements for corporate and government accounts• Managed transition of data between systems, performed audits to ensure success• Created and facilitated training for corporate and government sales teams nationwide

• Assisted in creation and development of team supporting troubled corporate and government accounts, growing team from 9 to over 100 representatives