Denice Grobler Email & Phone Number

Johannesburg, Gp, Za

Online: E-Commerce B2B Management : Social Media B2C ManagementPR • Media planning • Implementation of divisional communication Events: Retail : In-store & out of store activationBranding: Point of sale for in store and out of store signage elements Management of the media plan with product specialists • Communication and Media Planning PR • Implementation of divisional communication (press release about product and technical stories)

Johannesburg, Gauteng, South Africa

I started as a trainee manager in the Automotive division and was promoted to a Workshop Assistant Manager , I grew and developed my skills to manage a wider portfolio as a Communication Officer for the Marketing department.Responsibilities included: Media and Advertising CommunicationSocial MediaEventsReportingPoint of SaleCorporate brandingDesigned and issued layout/content of public relations and press releases for marketing/copy material for newspapers, online media, web-pages, email marketing, social medial presence, print, brochures, booklets, promotional products, and newsletters.Developed collaborative relationships/partnerships with agencies.Event Management: trade showsDigital: social media campaigns and website updates.Loyalty programs: Bosch extra • Bosch Star Programme

Product trainingEvent activationsAdministrating presentationsHeading a team of advisers in Pretoria regionStrategic Consulting, including business plan & sales strategy development.Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

Pretoria

Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, and assisting with financial transactions. Providing advice, information and assistance to callers. Attempting to resolve all enquires on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with a customers queries, requests, orders or complaints. Following up customers by calling them back. Research required information for callers using available resources. Essentially receiving up to 50 incoming calls from customers daily. Involved in processing orders, forms and applications. Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times. Identifying and escalating priority issues or customer complaints. Sending emails to clients answering their enquiries. Taking ownership on all calls and queries answered. Arranging appointments for engineers to attend premises & make repairs.

Honours, Marketing Communication

Diploma, Digital Communication And Media/Multimedia