Deniece A Jones Email & Phone Number

New York, New York, United States

Greater New York City Area

Director of IT Business RelationshipsServe as the strategic interface with all the branches of the YMCA of Greater New York, including the CEO’s office, for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. Business Relationship Director between all branches at the executive level, communicating advice, high level of service and support. Responsible for IT Business Relationship Management team. • Planned and worked with vendor and branches to install new ISP lines for YMCA 26 branches. This is in preparation for the company’s new network upgrade. • Project managed the migration of all files from employees’ local computers and personal drives to One Drive.• Lead a team of Engineers and Analysts who deliver a variety of end-user services ranging from mobile and telephony devices, operating systems, and application packaging using SCCM. • Serve as focal point for procurement of all IT assets management and technology related services. • Managed desktop support vendor and relationship.• Main point of contact to all service vendors.

Greater New York City Area

Cultivated a deep understanding of business customers needs, identifying opportunities and made recommendations leveraging technology to meet and exceed business goals. Collaborated with business stakeholders to prioritize technology investments.• Participated in conceptualization, evaluation and implementation of IT strategies, plans, priorities for Information Technology systems development, maintenance and operations to support and meet company objectives. • Managed a $4 million capital and operating budget for all technology hardware upgrades and software maintenance.• Responsible for managing 60 highly technical professionals that provided project delivery, desktop/mobile technology support, C – level executive & VIP support, telecom and media support services for the Northeast region as well as the support of major tent pole events such as: MTV Video Music Awards, Nickelodeon Kids Choice Awards, Kids Sports Awards, MTV Movie Awards, BET Experience and MTV Spring Break.• Communicate effectively (oral, written, presentation) across all levels.• Coordinated the implementation of and annually tested a comprehensive disaster recovery plan to safeguard the company’s digital assets. This gave us the ability to establish and maintain controls to safeguard sensitive data.

Greater New York City Area

Led BET Networks integration project to consolidate BET desktop support processes into Viacom infrastructure and operations processes.• Coordinated the migration of 1800 BET employees from Microsoft Exchange 2007 to Microsoft Exchange 2012 environment and corporate domain. To reduce computer expenses, BET onsite and remote workspaces were evaluated resulting in the implementation of Citrix Virtual Desktop Infrastructure (VDI) being deployed to all employees for remote system access. This saved the company $300,000.

Greater New York City Area

Reorganized the Technical Service teams to improve service levels and expand career opportunities within the department. • Designed first Mentoring Program that properly aligned employee’s skills with other IT groups to acquire and assist with innovative technologies. This program provided growth opportunities to members of my team, which resulted in promotions to management, and various IT engineering positions which also led to an increase of 85% employee retention. • Met monthly with c-level executives of the business to discuss SLA metrics and quality assurance of desktop support. • Managed off-hour support for Senior Executives and Chairman/CEO of Viacom.

Greater New York City Area