Deniece D. Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

-Own the logging & tracking of 3,000+ product samples/ month for Photo Imaging Studio-Receive and organize all Top of Production (TOP) samples for apparel & non-apparel items-Partner w/ Assistant Stylists to maintain prioritization & organization as directed by Sample Operations Lead-Troubleshoot any questions or problems from set & post- production about samples-Liaise with Merch Buying Coordinators regarding all aspects of sample maintenance and inventory issues -Utilize wardrobe styling background and strong understanding of current fashion trends to pull a selection of pre-approved brands for Editorial photoshoots and content creation-Coordinate the timely delivery of RTV samples back to respective brands-Track and organize special project samples (brand launches, capsule collections, special campaigns)-Coordinate with vendors to confirm imagery requirements, and utilize strong time management and prioritization skills to ensure the timely delivery of samples for marketing campaigns-Administrative support- assist Photo Studio SO team by maintaining and updating Sample Ops documents used throughout the imagery process ( i.e. damages, incorrect sizes, special projects, merch/ photo vendor chargebacks etc.)-Work with team to pinpoint areas of opportunity in the sample process and brainstorm new, efficient ways of working

New York City Metropolitan Area

-Delivered top-tier customer service, showcasing empathy and resolving inquiries to foster brand loyalty, garner referrals and enhance retention-Developed a customer service strategy employing tools such as Zendesk, Shopify, Gorgias and GlobalE for effective customer request handling -Set and refine service goals, boosting customer interaction and checkout conversion rates by managing customer requests through various social media and communication channels -Effortlessly liaised with the Brazilian head office, domestic and int'l retail team and warehouses to exceed customer expectations regarding returns, damages, lost packages, sizing and styling assistance

Greater New York City Area

-Delivered exceptional customer service via phone and email, maintaining professionalism-Managed ALL customer returns and refunds for multi-million dollar company, rebeccaminkoff.com -Demonstrated expertise in using Shopify, Zendesk, Yotpo, RAMP and Magento for efficient processing of sales orders, refunds and maintaining strong customer relationships -Resolved order issues, working closely with the warehouse and international retail teams to meet or exceed customer expectations regarding shipping, incorrect/damaged merchandise, returns, lost packages, and more -Proficiently managed internal reporting structures to contribute data for internal reports aimed at optimizing the customer experience

Greater New York City Area

-Analyzed sales rankings to optimize merchandise placement and increase sales -Managed the sample inventory with meticulous detail, employing inventory mgmt software to maintain accuracy-Conducted rigorous quality control checks to ensure that samples consistently met the company’s quality standards-Collaborated with Operations for merchandise reception, returns to the distribution center and stock replenishment-Streamlined sample request procedures and implemented efficiency-enhancing measures in inventory control

Flushing, Ny

-Arranged merchandise for visual displays on mannequins and in designated areas within the Women’s Ready to Wear, Junior, and Women’s Shoes departments-Exceeded the previous year’s ‘Chinese New Year’ sales target by an impressive 40%, attributing the success to exceptional mannequin styling, visually appealing displays, and top- notch customer service-Effectively managed the organization of sample racks, vendor lookbooks, directives, styling calendar and photo library using Microsoft PowerPoint and other various platforms

Massapequa, Ny

-Managed in-store Visual Merchandising, encompassing mannequin styling, floor reset and seasonal updates, aligning with the corporate directive of Forever 21-Provided structural leadership to a visual team consisting of 6 team members and collaborated closely with 30 sales associates. This involved education on the nuances of creative wardrobe styling and visual merchandising-Managed the processing of shipments and efficiently tracked inventory, addressing RTV issues and call-outs

Nyc

●Responsible for the coordination and tracking of Bruce Lemler Photography Studio's wardrobe of 1,000+ pieces including apparel, accessories, and shoes in multiple locations(in photo studio, dry-cleaning, on set)●Led all facets of on-set styling;organized clothing and accessories while maintaining positive energy on set and ensuring time in studio is being spent wisely ●Steamed, ironed, and prepped samples to be shot; identify and organize the order of shooting to ensure all merchandise is shot efficiently and accurately●Offered valuable feedback on model selection; collaborated with photographer Bruce Lemler to direct models and identify what details and angles to include in the frame that best suits the clothing ●Coordinated with designers and/or showrooms to procure and return samples of all apparel, accessories and jewelry prior to photoshoots

Greater New York City Area

●Provided top notch styling and wardrobing service to high end clientele (celebrities, design houses etc), always maintaining discretion, in a sophisticated environment●Responsible for buying high end, designer items from consignors in order to resell to luxury clientele at a discounted rate●Created innovative and unique concepts for luxury merchandise presentation, window dressing and mannequin styling ●Assessed merchandise mix and managed pricing decisions to continually improve assortments and achieve competitiveposition●Maintained a clear and detailed photo record of where all luxury items are at any given moment (with consigner/consignee, inback office, with dry-cleaning, on sales floor etc.)●Responsible for booking stylist appointments with high end clients and maintaining all seasonal order binders to use as areference for future buys

New York,Ny

● Prepped and executed assigned styling and/or buying appointments according to Out On A Limb standards; delivered elevated styling and experience expectations● Communication liaison for Out on a Limb to designers, buyers and clothing companies in order to meet client deadlines; fostered relationships with clients by networking, sales follow up and outreach● Responsible for all sample prep management for photo shoots including, labeling, steaming samples and organization of the samples and sample library● Communicated with clients pre, during, and post appointment to ensure client's needs are met and the most outstanding service is delivered● Provided support in the showroom; styled look book photo shoots and merchandised showroom for meetings ● Enthusiastic salesperson at the Magic and Project fashion trade shows in Las Vegas and New York City