Deni Khoury (Jp) Email & Phone Number

Sydney, New South Wales, Australia

Sydney Cbd

I manage a portfolio of business clients. Moreover, I manage my relationship with my North Shore Retail Branches and their teams.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Canada

3 Month International Contract

Sydney, Australia

Banking & Finance Executive

Sydney, Australia

Head of Finance Operations

Managed a team of 10 staff, which included Customer Service Officers (CSO's), and Customer Service Specialists (CSS's).Optimised all branch functions and operations through leadership, motivation, coaching and supervision of staff and efficient use of all branch resources.Developed and implemented business plans for process improvement and revenue optimization.Ensured the highest level of customer satisfaction and service was delivered by accurate processing of home loan applications in a timely manner, and driving customer focused behaviors and ethics within the team.Conducted interviews, opened accounts and maximised any cross-sell opportunities for new and existing customers through quality conversations.Monitored analyised and reported on performance results for Branch & team members.Increased Specialist Revenue, Deposit and Lending Growth.P&L managementBuild strong relationships with internal and external stakeholders Coach and Mentor the team to ensure they attain set targets.Promote customer excellence across the team and Business UnitProject Management

St.Leonards

NAB Health – Professional Specialist. Provide support to the Business Banking Senior Relationship Manager to allow them to focus on growing revenue through developing and deepening customer relationships.Provide coaching to lower level Business Bankers.Direct working relationship with internal stakeholders to meet business goals.Assist with achieving required technical standards through coaching and feedback.Provide financial advisory services, fully integrated financial solutions and risk management for Platinum customers.Input of all Business Applications.Full assess Business Applications and writing of Credit Submissions.Conduct and manage all reports in the Platinum Portfolio.Platinum Portfolio Management – Pharmacy/Dental/GP/VeterinarianIdentification and fulfillment of sales opportunities within portfolio.Drive performance of portfolio during Business Banking Relationship Manager absences.Ensure accurate processing to avoid non lending losses.Ensure customer service standards are maintained at the Bank’s required level.Understand key requirements of credit to ensure lending applications are completed in line with Bank policy.

Customer Support Centre, Rhodes Nsw

Manage a team of 16 Lending Specialists; including coaching for performance improvement and establishing performance expectations.Effective resource management of the team to ensure sufficient capacity to meet service level agreements and immediately problem resolution.Promote prudent risk assessment culture that is balanced with a pro-active approach to deal –structuring to direct reports and other teams through the design and delivery of coaching and mentoring programs.Manage complex customer files across the entire business.Provide strategic planning and report on team performance.Build strong relationships with internal and external stakeholdersCoach and Mentor the team to ensure they attain set targets.Promote customer excellence across the team and Business UnitAssist in any new/existing projects

Five Dock

Managed a team of six staff, which included Tellers, Service Advisors, and Sales & Service AdvisorsOptimised all branch functions and operations through leadership, motivation, coaching and supervision of staff and efficient use of all branch resources.Achieved consistently revenue growth and budget targets and high customer service scores.Developed and implemented business plans for process improvement and revenue optimization.Ensured the highest level of customer satisfaction and service was delivered by accurate processing of home loan applications in a timely manner, and driving customer focused behaviors and ethics within the team.Conducted lending interviews (approval through Siebel ECL), opened accounts and maximised any cross-sell opportunities for new and existing customers through quality conversations.Monitored analyised and reported on performance results for Branch & team members.Increased Specialist Revenue, Deposit and Lending Growth.P&L managementBuild strong relationships with internal and external stakeholdersCoach and Mentor the team to ensure they attain set targets.Promote customer excellence across the team and Business UnitProject Management

Balmain & Strathfield

Managed a lending portfolio of approximately 1000 clients, valued at over $400 Million between Strathfield and Balmain Branches.Contributed to the increase in portfolio profitability and core revenue by actively sourcing new opportunities, cross-selling of products, maximizing sales conversions and maintaining an active calling program with clients, brokers, referral sources and advocates.Serviced a portfolio of Introducers who “Spot & Refer” new business.Enhanced client relationship for lending and investment products; including home loans, personal loans, term deposits, credit cards, transaction accounts and insurance products.Provided superior customer service through thorough needs-analysis and designed tailored financial solutions across a broad range of customer base, including high net worth individuals.Assessed complex lending proposals and structured individual financial solutions for high net worth clients.Managed portfolio retention.Product positioning and developmentAcquisition and portfolio management strategiesCompetitor and market researchP&L managementBuild strong relationships with internal and external stakeholdersCoach & Mentor the team to ensure they attain set targets.Promote customer excellence across the Branch Team and Business Unit

Lakemba Store

2001-2003

Master Of Business Administration - Mba, Finance And Financial Management Services

Currently studying Master of Business Administration - MBA

Mfaa Member

MFAA INTIAL COMPLIANCE PACK

Certificate Iv In Credit Management, Banking And Financial Support Services

Diploma In Finance & Mortgage Broker Management, Banking And Financial Services

Certificate Iv In Finance & Mortgage Broking, Banking And Financial Support Services

Certificate Ll In Security Operations Cpp20211 (1A/C/G), Security Operations

First Aid Certificate (Hltfa301B), First Aid

Partial Completion Of Diploma Of Financial Services (Financial Planning) Fnb50802, Asic Ps 146 - Life Insurance

Certificate Iii In Financial Services, Banking, Corporate, Finance, And Securities Law

Fsra Certificate Tier 2, Banking, Corporate, Finance, And Securities Law

Certificate Iv In Financial Services, Banking, Corporate, Finance, And Securities Law

Certification In Networking With Windows (Xp, 2000), Computer Hardware Technology/Technician

Certification In Computer Hardware And Support, Computer Hardware Technology/Technician

Certification Iii In Information Technology, Information Technology