Denil Nedev Email & Phone Number

Maastricht, Limburg, Netherlands

In this function I provide customer support to renters of social and student housing in South Limburg via telephone. I manage rental contracts, payments and repairs alongside social issues such as inter-tenant conflict and debt counseling. Alongside this we provide anyone with help, information and administrative support in order to prevent homelessness in south Limburg and provide everyone with access to safe, affordable and sustainable housing. Our department is the funnel and 1st contact point for all tenants, and we connect these tenants to the correct departments within Servatius as well as providing administrative support to all partner companies and the municipal institutions. Alongside all these services we also keep detailed notes of every support request alongside managing individual dossiers and special cases. During the second half of the year we focused on delivering new buildings to future tenants alongside supporting and informing current tenants of multiple renovation projects, placement of solar panels and improving the sustainability of existing housing.

Brussels, Brussels Region, Belgium

Main tasks included follow-up of actions and projects within department using Microsoft Teams and Power BI. Additional roles included Project Management Officer in MS Project for both department related projects alongside country level federal projects.Alongside these main roles I worked directly for the director general in the management of order forms / communication to the DG, reporting and information gathering, attending team and department meetings and event organisation. During the first 6 months I oversaw the restructuring and merging of 2 departments with 50+ employees each, in order to streamline the work process and improve the quality of our services. Introduced state secretary Alexia Bertrand to FOD BOSA and our work when she got elected new secretary of budget and consumer protection.In November 2023 organised and held the Inspiratiedag rond discriminatie which included guest speakers from FPS Employment, Labour and Social Dialogue, UNIA and BOSA. Keynote speakers included Elke Jeurissen, then vice first minister Petra De Sutter, state secretary Sarah Schlitz and economist Stijn Baert.From September 2023 to June 2024 I organized and booked the events for the Belgian Presidency of the Council of the EU, managed the overview of guests and contacted the relevant sister agencies establishing direct communication lines between different EU member state civil servants.From January 2023 to June 2023 I was part of the federal special forces and sent to work for the National Crisis Centre. In this role I provided administrative support for the National Planning Unit and handled direct communication and organisational support between the Ministry of the Interior and the governors of the concerned provinces.

Zaventem, Flemish Region, Belgium

Responsible for client consulting, order management and improving the customer experience. During the pandemic I was tasked with advanced administrative work in handling top priority dossiers and business customers. Post-lockdowns I was charged with workplace management and organisation for when stores could open again. During the entirety of this position I was responsible for giving feedback/evaluation/training of students and new colleagues and was the go-to point of advice for interdepartmental and inter-store cooperation.

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Bachelor of Health Sciences in the faculty of Health, Medicine and Life Sciences, to specialize in mental health care.

High School Diploma, Behavioral Sciences & Public Governance

General secondary education, ASO, last year specialisation in Social Cohesion & Public Governance of Belgium (Federal, Provincial.