Oversee day-to-day NOC operations, escalations, ticketing and communications with all cinemas & internal departments. Primarily deals with users, departments, vendors, engineers and the whole technical team.Ensure that the NOC goes beyond what is required as defined by Service Level Agreements.Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the system runs efficiently without interruptions.Ensures that the systems and technology used are constantly upgraded to remain relevant to Cinemaxx needs. The NOC manager must keep management informed about what is happening in the organization concerning networking and links.NOC Manager oversees the work of team members to ensure that system requirements have been properly implemented and procedures carefully followedManage the troubleshooting of major issues with NOC monitoring tools.Ensure the NOC infrastucture, connectivity, servers etc are properly managed. Responsible for informing Management, internal depts. vendors about issues which interrupts NOC operations.Suggest /Advice innovative solutions to various problems. Evaluates, test & implements new systems/upgrades to NOC with emerging technologies in the Cinema industry.Coordinates with supervisor for the NOC operations and carefully allocates team members on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.Generate key reports for management including but not limited to: system availability, service level agreements, ticket resolution and cinema issues etc

Manage daily Operation Help Desk for Complaint Handling ISP, DAS ( Distributed Antenna System) and Tower ProviderManage Customer Relation Management, Data Billing and Retention & Churn Management for Retail and Corporate customersManage Service and Product knowledge ISP, DAS, TP, Digital Signage, HospitalityManage daily Operation Network Surveillance 24x7Manage Back office Network Management, OSS and Technical Assisstant Center ( TAC) for escalation 2nd TierManage Technical Support for Provisioning, dismantling, troubleshooting on customer site and make sure service delivery reach SLAManage Network Performance Statistics Report for Network ImprovementManage Project Implementation and make sure operation needed can be fulfilledManage NOC trouble ticket system, daily activity and make sure meet SLA definedTest and Comissioning for all network elementProvide weekly and monthly report Activities for network performance Provisioning and configuration for all network element such as router, Switch, GPON OLT and ONT, Wifi Router, IPTV Set top Box and fixed linePerform integration for new network ElementManage Network Management System NMS, Cacti, Dude and NOC Dashboard

Manage OTT Platform ( HeadEnd, CA, UMS, MDN, MEM, O&M : I2000, SQM, LCAP, Cacti etc )Manage Performance Management and reporting L2 and L3Service Inventory ManagementChange ManagementThird Party Network Management

Manage VAS system platform in range configuration and Fault Management covering :- Online Charging System ( Huawei OCS ) : CBP, SCP, BMP, FEP, RBI, BAM, USAU- OTAF CDMA System : SIM OTA File Management, Short message service parameter- InteractiveVoice Response ( IVR )- Recharge Management, topup system (voucher, SMS topup dealer, host to host Banking ) Huawei- Call Center and IVR System for CRM and Subcriber complaint handlingManage Surveillance and Monitoring for platform VAS, Dataservice and DatacomManage Service Inventory for VAS and Dataservice SystemManage Network Inventory, MOP, SOP and business process of VAS SystemManage project implementation, Work Order, Incident management, ticketing system, ticketing to regional and make sure they meet KPI on NOC DivisionManager on Duty to coordinate and leader to problem solving end to end system, working in shift and make sure that KPI and MTTR meets with requirement : fault detection, fast recovery and recommend permanent solution for every problem after compiling together with specialist and TAC related party

Equiped with Business Process Tool and supported by Supervisors, Specialists and Staffs to work with.In emergency condition during network outage we also support Fault Team to resolve the problem.Configuration Management for IT based Network Elements covering :VAS System :- Online Charging System ( Huawei OCS ) : CBP, SCP, BMP, FEP, RBI, BAM, USAU- OTAF CDMA System : SIM OTA File Management, Short message service parameter- InteractiveVoice Response ( IVR )- Recharge Management, topup system (voucher, SMS topup dealer, host to host Banking ) HuaweiMessaging System :- SMSC ( Huawei, Tango)- GFEP and SMS Gateway ( Huawei )- USSD Like System Huawei- Message Plus ( SMS Autoreply and SMS Forward) Huawei Data Service platform : - Internet Service and VOIP System (Asterisk based Soft Switch, IMG2000/G2X Soft Switch, Quintom Tenor DX, Acme Packet SBC, Cisco AS53 Series)- PDSN Platform (Nortel, Cisco, Huawei) and Gy, Gx, and Gx+ Implementation- AAA Platform (Steel Belted Radius, Huawei Broadband AAA, Redknee IP Charging Gateway, Redknee Next Generation Charging Gateway)- Data Compression Platform (Ventury Data Compression, Cisco PDSN's TPO)- PCRF (Policy and Charging Rule Function) Redknee- Brew Service- DNS Server (BIND, TinyDNS, Bluecat DNS)- Bandwidth Manager (Packeteer, Allot)- VPN System (Cisco, Nortel/Avaya)- L2TP SIP VPN (by utilizing Nortel, Cisco, Huawei Platform)Datacom and Infrastructure platform :- Netowrk infrastructure. Ranging from Telco, Enterprise, NMS, Dataservice & ISP network.- MPLS backbone, and ISP backbone- Network Interconnection with vendor, telecommunication provider partner, and third party partner- Development centralized NMS system for BTEL network- Development centralized AAA & network configuration backup system- Datacomm (Juniper, Cisco, Huawei & Nortel)- Back End Server (HP, Sun and IBM)- Netapp & Veritas Backup for IT and Telco backup system management

• Provisioning, configure routing table for CDMA IS41, HLR request setup number• Create Interconnection with Other Licensed Operator ( OLO ) GSM / FWA for sending and receiving SMS• Bulding Connection with Content Provider for Application, shortcode, and ESME ( External Short Message Entity) for SMPP and HTTP Connection type• Working with Customer Relation Management ( CRM ) for SMS Blast / Broadcast schedulling, retry mechanism and buffer setting for MT sending Message• Managing charging routing, conversion table prefix, and work together with Core Team, OCS ( charging system) to define and create prefix table routing• Working together with Fault Team and Monitoring, Performance Team, Engineering Team, Product Team and Intercarrier Team• Create and manage SMS International SMPP connection to international Broker• Operation and Maintenance HTTP Server, General Front End Processor (GFEP), Kannel SMPP Server and interconnection to INFOX Huawei SMS Gateway• Integrating several SMSC Environment : SMSC Huawei, SMSC Tango, SMSC Redknee, SMSC Comverse, SMSC Telaccess to make Integrated Network SMSC • Create, manage, provisioning Message Plus Service to all SMSC for Auto Reply, SMS Forwarding services• Create, manage, provisioning Voice Mail System trunk system, routing prefix, upgrade and expansion using Voice Mail Intervoice• Create, manage, provisioning Missed Call Alert using Intervoice Platform• Create, manage, provisioning, InteractiveVoice Response ( IVR ) for inbound and outbound Voice Messaging• Create, manage, provisioning USSD like System using Telaccess and manage all hit REG request to ESME Content Provider• Support, operation, maintenance, and Project implementation and expansion with Engineering and related vendor• Give recommendation, Change Request, audit configuration to fix and enhanced some function and features in related platform• Update all configuration in Clarity OSS Network Management System

• Create, modifying, provisioning Intelligent Network Huawei and Redknee, create link using USAU Huawei management, SMC GUI Platform.• Create Rating, operation and maintenance SCP, GFEP, BMP and interconnection with MSC, SMSC, Data Service for charging.• Create, maintenance link, physical connection and application for Ring Back Tone Onmobile System• Create, modifying recharge management ISI ESIA using Paysetter platform• Create, modifying recharge management P2P balance transfer using Escience platform• Create, modifying recharge management Intercative Voice Response ( IVR) Huawei, create link using USAU, maintenance DDF E1 cable, tracing and configuring in USAU and work together with MSC Team to make link up• Operation and Maintenance SMSC Huawei, SMSC Tango, SMSC Comverse, SMSC Redknee, SMSC Telaccess, IVR Telaccess, SMS Gateway Huawei• Fault handling and Configuration for Voucher recharge management

support for costumer requirement about storage and network server UNIX, ComVault, Storage System using Hitachi Data System ( HDS ) and Sun Storage, Veritas Netbackup and Sun Server management.

. Planning datacom network such as Fiberoptic for corporate Banking, provider, etc. Create planning equipment to be implemented from fiber optic channel, connector, building planning, and integrate to backbone link. BER Test link physical E1 before integrating to backbone link. Project management for Banking and Corporate