Deniqua Ware, Mpa Email & Phone Number

• Accurately process all incoming requests with speed and accuracy,while performing quality checks to ensure compliance.• Validate requests and authorizations for release of medical information, according to established procedures and HIPAA guidelines, while maintaining 99.6% success rate.• Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly.• Maintain working knowledge… Show more • Accurately process all incoming requests with speed and accuracy,while performing quality checks to ensure compliance.• Validate requests and authorizations for release of medical information, according to established procedures and HIPAA guidelines, while maintaining 99.6% success rate.• Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly.• Maintain working knowledge of the current state laws regarding fee structure and HIPAA regulations, as well as facility policies and procedures related to the release of PHI.• Assist in the achievement of company goals and objectives through supporting achievement of team goals by collaborating with other teams, sites, and departments.• Use various EMR/EHR and billing systems including: Allscripts, EPIC, Athena, Cerner, WebPT, Clinicient, Prompt, RevFlow, and TheraBill.• Assist in training related to audit findings and compliance efforts through effective communication between facilities. Show less

Lawrenceville, Georgia, United States

•Accurately processed the release of medical records information requests in a timely and efficient manner and guaranteed that information complied with the HIPAA before it was released.Developed guidelines and procedures that increased efficiency and productivity for all ROI professionals within the facility.•Delivered Protected Health Information for subpoenas, court orders, HEDIS audits, and patient requests within strict deadlines, maintainingexpert attention to detail, while… Show more •Accurately processed the release of medical records information requests in a timely and efficient manner and guaranteed that information complied with the HIPAA before it was released.Developed guidelines and procedures that increased efficiency and productivity for all ROI professionals within the facility.•Delivered Protected Health Information for subpoenas, court orders, HEDIS audits, and patient requests within strict deadlines, maintainingexpert attention to detail, while responding to 75+ requests per day.• Generated reports from the database and performed quality checksto guarantee the accuracy of the release, confidentiality, and proper invoicing of record requests, thus contributing to patient satisfaction. Show less

Birmingham, Alabama, United States

•Received 50+ callers daily and provided exceptional listening skills to determine the nature of calls to address their inquiries clearly and precisely and professionally.•Identified, researched, and resolved complex customer issues using computer systems, resulting in a decrease in client turnover and anincrease in customer renewal.•Conducted coaching and training with new and current bankers and consistently exceeded performance standards to 96%+.•Relied upon as the subject… Show more •Received 50+ callers daily and provided exceptional listening skills to determine the nature of calls to address their inquiries clearly and precisely and professionally.•Identified, researched, and resolved complex customer issues using computer systems, resulting in a decrease in client turnover and anincrease in customer renewal.•Conducted coaching and training with new and current bankers and consistently exceeded performance standards to 96%+.•Relied upon as the subject matter expert for bankers and demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-cultural teams. Show less

Birmingham, Alabama, United States

•Recruited and interviewed students, while guaranteeing integrity of the enrollment eligibility process by accurately maintaining detailedrecords of student activities and information.•Guided approximately 100+ potential students with the application and enrollment process daily and led them through the process improvement recommendations to improve efficiency andeffectiveness.•Set up consultations with potential students and operated with a 95%+ level of accuracy while… Show more •Recruited and interviewed students, while guaranteeing integrity of the enrollment eligibility process by accurately maintaining detailedrecords of student activities and information.•Guided approximately 100+ potential students with the application and enrollment process daily and led them through the process improvement recommendations to improve efficiency andeffectiveness.•Set up consultations with potential students and operated with a 95%+ level of accuracy while consistently maintaining a 98% quality score ofall completed applications.•Conducted campus tours and provided general information on campus services and program offerings, consequently exceeding customer fulfillment survey goals through impeccable communication skills. Show less

Clanton, Alabama, United States

•Resolved customer issues and escalations, while maintaining a positive and professional attitude to guarantee customer retention and increased the rate of win-back customers.•Utilized proven sales methods to sell Verizon products and leveraged reliable customer service and relationship marketing skills, thus consistently exceeding sales goals by 120%.•Established and fostered interpersonal relationships by setting up marketing events for local businesses, thus promoting opportunities… Show more •Resolved customer issues and escalations, while maintaining a positive and professional attitude to guarantee customer retention and increased the rate of win-back customers.•Utilized proven sales methods to sell Verizon products and leveraged reliable customer service and relationship marketing skills, thus consistently exceeding sales goals by 120%.•Established and fostered interpersonal relationships by setting up marketing events for local businesses, thus promoting opportunities for customers and business sales.•Consulted with customers to determine their wireless needs and recommended appropriate products, thus enabling long-termsatisfaction. Show less

Clanton, Alabama, United States

•Managed and processed payday and title loans for 300+ customers and consistently generated a 44% increase in profits annually.•Processed bankruptcy claims and conducted audits to guarantee compliance with laws and statutory regulations, thus increasing financial reliability and integrity.•Led the team in marketing strategies to improve brand awareness and recognition, which resulted in increased sales.•Grew top-line sales by 50% by efficiently coordinating and maintaining… Show more •Managed and processed payday and title loans for 300+ customers and consistently generated a 44% increase in profits annually.•Processed bankruptcy claims and conducted audits to guarantee compliance with laws and statutory regulations, thus increasing financial reliability and integrity.•Led the team in marketing strategies to improve brand awareness and recognition, which resulted in increased sales.•Grew top-line sales by 50% by efficiently coordinating and maintaining employees’ schedules as well as through consistenttraining and networking with key clients.•Coached and developed a team of 10+ representatives to meet and exceed monthly sales objectives consistently. Show less

Bachelor Of Arts - Ba, Public Administration

Activities and Societies: Omega Phi Alpha, Project Uplift, and AU Modeling Board

Master Of Public Administration - Mpa, Public Administration