I am an accomplished, versatile Travel and Customer Loyalty Executive with a stellar career history driving organizational success through the strategic leadership of expansive lifestyle, customer loyalty, and travel operations. My career portfolio is comprised of such noteworthy entities as Sberbank of Russia, American Express, City Booking and Travel Centre, Bespoke Travel Aterlier, and Quintessentially Lifestyle. On behalf of such high profile names, I have forged ongoing relationships with executive leaders of key partner entities. I have made such achievements as driving 30% year-over-year growth and facilitating high calibre leadership development. My expertise is in guiding VIP and executive Russian clients through their travel and lifestyle needs. I have also experienced repeated success identifying and addressing subpar operations; developing and executing robust action plans to facilitate improvements in customer service, program effectiveness, and drive stakeholder satisfaction. I am eager to employ my diverse skill set to aid organizations in need.