Denis Alexeev Email & Phone Number

Москва, Россия

Московский офис Sincura, при поддержке коллег в других странах, обеспечит Вам высочайший уровень сервиса по всему миру. Наша команда высокопрофессиональных экспертов в области персонального обслуживания тщательно подобрана для того, чтобы обеспечить круглосуточное выполнение всех Ваших поручений. Мы организуем ознакомительную беседу, чтобы лучше понять Ваши потребности, и предложить Вам индивидуальный набор продуктов и услуг.

Launching new business line for the corporate travel agency, building the excellent service team, creating a winning product strategy to support and facilitate other businesses within the holding as well as to run self projects.

Partnership, loyalty, lifestyle solutions for premium and HNW channels. Analysis, planning, execution.

Moscow

Moscow Russia

♦I held full accountability for all non-finance services and benefits within the HNWI division for the largest bank in Russia. I am the primary point of contact on behalf of key clients; guiding them through their package benefits.♦ I devised and launched an exclusive travel partnership programs in conjunction with The Leading Hotels of the World, Elite Rent-a-Car, and Emirates.♦ I led various initiatives to optimize premium card products. I was developing a project of the lifestyle mobile application project and and in-house concierge unit project.

Moscow

♦ I orchestrated efforts of a cross-functional team in daily travel operations.♦ I drove continuous process improvement by streamlining operations and cultivating team morale.♦ I transformed underperforming team members to meet/exceed expectations.

Moscow

♦ I served in a multifaceted leadership role tasked with product development planning, travel business planning, and building a sustainable pipeline of key partners for this start-up consumer travel and lifestyle company.♦ I successfully created a robust, scalable servicing organization model. ♦ I forged mutually beneficial relationships with 50+ hotel, airline, and destination management partners to partake in a new, innovative project.

Moscow Russia

♦ I oversaw and managed daily operations of the front line and back office staff to facilitate exceptional customer service; garnering repeat business. ♦ I led the initiative to established a AmEX MTS, a new business unit; completing vital capacity planning and securing necessary partnerships.♦ I achieved 30% year-over-year sales growth. ♦ I recruited, developed, and coached a customer-focused team; growing team from just 8 in 2005 to 50 in 2012. ♦ I analysed KPI metrics to develop an innovative solution; creating and launching a highly-impactful incentive scheme to drive personnel toward success. ♦ I facilitated leadership development; mentoring 5 promising staff members to secure leadership positions. ♦ In addition, I forged and sustained partnerships with Russian Standard Bank and numerous international luxury hotels, airlines, and third party providers.

Moscow Russia

I began my tenure as a Travel Counsellor to receive promotion to the supervisory position in recognition of exceptional leadership capabilities.