Senior Consultant
Nicosia, Cyprus
Service Manager Role:- Led support operations for a key Middle Eastern client, ensuring smooth day-to-day management.- Managed SLA agreements and negotiated contracts.- Efficiently handled escalations.- Initiated continuous improvement initiatives across Openway's global support service, enhancing customer experiences.Specialization: SLAs, KPIs, continuous improvement, customer satisfaction, and organizational enhancement.Implementation Expert Role:-… Show more Service Manager Role:- Led support operations for a key Middle Eastern client, ensuring smooth day-to-day management.- Managed SLA agreements and negotiated contracts.- Efficiently handled escalations.- Initiated continuous improvement initiatives across Openway's global support service, enhancing customer experiences.Specialization: SLAs, KPIs, continuous improvement, customer satisfaction, and organizational enhancement.Implementation Expert Role:- Guided projects from start to finish.- Participated in the Request for Proposal (RFP) process.- Conducted on-site business trips to ensure project success.Specialization: online interfaces, Host-to-Host connections, ISO 8583, Acquiring, ATM, POS, MC, VISA, CUP, and Core Banking System integrations. Show less