Denis Bouchard Email & Phone Number

Gatineau, Quebec, Canada

• Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) | Canadian Northern Economic Development Agency (CANNOR)Key Responsibilities and Achievements:
• Led cross-functional project teams to successfully manage multiple complex projects for government agencies, ensuring alignment with strategic goals and client requirements.
• Implemented Agile project management methodologies to streamline workflows, improve team collaboration, and reduce project delivery times by 20%.
• Managed project budgets of up to $5M, consistently meeting or coming in under budget by optimizing resource allocation and tracking expenses rigorously.
• Coordinated with key stakeholders, including federal, provincial, and Indigenous leaders, to ensure projects adhered to regulatory guidelines and met community needs, leading to 95% client satisfaction.
• Led the successful delivery of IT infrastructure and development projects, ensuring that all deliverables met security, compliance, and quality standards within strict timelines.

• As a Customer Advisor and Technician at OEM Express, I provided expert guidance and technical support to customers, helping them make informed decisions on computer purchases, system assembly, and technical.
• Advised customers on technology solutions, providing tailored recommendations based on individual needs, resulting in a 20% increase in customer satisfaction and repeat business.
• Built and configured custom computer systems, assembling high-performance systems for retail clients, ensuring optimal functionality and client-specific requirements.
• Managed warehouse inventory of computer parts and components, ensuring timely availability and minimizing project delays by 15%.
• Provided on-site technical support, diagnosing and resolving hardware and software issues, improving overall system performance and user experience.

Ottawa, Ontario, Canada

• As a Technical Support professional at Modis, I provided expert IT support to Health Canada, addressing technical issues and ensuring seamless operation of their infrastructure. My proactive approach and attention to.
• Technical Support for Health Canada: Delivered prompt and effective IT support for Health Canada, resolving issues related to hardware, software, and network connectivity via phone and email.
• Redirected unresolved issues to the appropriate teams to ensure swift resolutions.
• Issue Troubleshooting and Resolution: Diagnosed and resolved technical issues, minimizing downtime and enhancing operational productivity for Health Canada employees.
• Client Communication and Escalation: Maintained clear and professional communication with clients, providing status updates and escalating complex technical challenges to specialized teams as needed.
• System and Network Support: Assisted in maintaining Health Canada’s IT infrastructure, ensuring systems and networks were fully operational and compliant with organizational standards.

• Key Responsibilities and Achievements:
• Provided bilingual project administration (English/French) to Health Canada (HC) and Public Health Agency of Canada (PHAC), ensuring clear communication and efficient support for infrastructure and operational.
• Coordinated and supported project timelines, budgets, and resource management for cross-functional teams, contributing to the successful execution of multiple projects within government health agencies.
• Managed technical documentation and project reports, ensuring all stakeholders had accurate, up-to- date information to make informed decisions and maintain project alignment.
• Supported IT infrastructure projects by facilitating communication between internal teams and external vendors, resulting in a 15% improvement in project turnaround times.
• Assisted in resource allocation for IT projects, helping to optimize the utilization of both human and technical resources, improving overall project efficiency by 10%.

• Key Responsibilities and Achievements:
• Planned and coordinated the installation of fireplaces for small to medium-sized projects (1 to 100 units), ensuring efficient execution and timely completion of projects.
• Managed project timelines, resources, and budgets, ensuring each project was delivered on time, within budget, and met client specifications.
• Ensured customer satisfaction by proactively resolving issues and providing exceptional support, resulting in a 95% customer satisfaction rate.
• Delivered presentations to prospective clients using the MS Office Suite, effectively communicating project details, timelines, and benefits, contributing to a 30% increase in client acquisition.
• Collaborated with cross-functional teams, including contractors and suppliers, to ensure seamless coordination and execution of project milestones.

Gestion du département et de l'équipe d'installation et de service après vente

• As a Technician Support at Bell, I played a pivotal role in providing technical assistance during the rollout of high-speed internet services, particularly the introduction of PPPoE. I ensured seamless customer.
• High-Speed Internet Support (PPPoe Rollout): Delivered technical support during the introduction of Bell's high-speed internet services using PPPoE technology. Provided troubleshooting assistance, addressed customer.
• Client Communication and Troubleshooting: Acted as the first point of contact for customers experiencing internet-related issues. Diagnosed and resolved technical issues related to routers, network configurations, and.
• Technical Escalation: Managed technical escalations by referring complex or unresolved issues to the next level of support, ensuring timely and effective resolutions while maintaining high customer satisfaction.

• As a Helpdesk Specialist and Project Administrator at Compaq, I provided high-level technical support and project administration services to both Canadian and U.S. customers. I specialized in troubleshooting hardware.
• Provided technical support via phone, email, and ticketing systems, delivering timely troubleshooting and resolution for complex hardware and software issues, improving first-call resolution rate by 15%.
• Managed project administration tasks, utilizing MS Project to track timelines, resources, and deliverables for multiple customer-facing projects, ensuring on-time project delivery and client satisfaction.
• Collaborated with cross-functional teams to troubleshoot and resolve infrastructure issues, enhancing system uptime by 10% and reducing service downtime.
• Developed and maintained detailed documentation for technical procedures, contributing to a 20% reduction in recurring issues by standardizing troubleshooting steps.

System, Networking, And Lan/Wan Management/Manager

CCNA (ongoing)

Asp, Chauffage Au Gaz

Asp In Natural And Propane Gas

Dep, Transport De Marchandise (Permis De Conduire Classe 1 Mention M Et F)

Dep (Diplôme D'Études Professionnelles)

High School Diploma