Denis Cheng Email and Phone Number

• Level 2 technical support for stores - Registers, Peripherals, and back office computers• Troubleshoot Lexmark and Hp Printers• Remote into Registers to poll data for sales audit team for month end• Contact stores to troubleshoot any problems preventing the registers from sending sales data to corporate office.• Troubleshoot Market Works and price change and inventory transfer polling. • Diagnose and repair computer related problems.• Connect remotely into Registers to pull files back to corporate office.• Support month end weekend sales processing.• Coordinate Sales Tax Holidays across POS applications.• Reimaged replacement registers

• Used Remedy (main ticketing system) to sort and organize thousands of applications• Installed different applications for basic testing to ensure compatibility with Windows-7 64-bit machines • Contacted various Business Owners of different applications to get tested• Tested various network printers to ensure they work with the new universal driver• Created various excel sheets for printers, applications, business owners, etc.

• Used Aldon Community Manager• Helped support employees and managers in hundreds of retail stores• Kept track of employees recorded desktops and laptops on spreadsheets• Completed new hire and termination tickets at corporate• Pulled and stored equipment in different labs• Mailed out pin pads, POS scanners, RDF scanners, printers, iPads, and other equipment to stores where needed• Sent old equipment to get serviced and repaired