-Maintains and supports Workplace Services business applications -Responsible for all aspects of application and system administration and works independently -Creates reports/queries as required to provide metrics to business users -Provides regular status updates to management and other team members -Influences and anticipates customer needs and requirements -Participates in research/design of new systems -Influences project scope to deliver effective solutions in a timely manner -Documents system design and configuration and works independently to do so -Works with technical teams to modify existing and set up new integrations -Works as part of a team with Project Managers, Business Analysts, Developers, and Data Analysts to deliver enterprise solutions to business users -Requires minimal supervision on medium to large scale projects -Works closely with business users to identify new business needs and/or process issues and recommends process improvements based on those needs -Manages internal support channels providing customer support to end users -Engages vendor customer support to report and track system issues -Provides data analytics support to the Workplace Services team

Working to help digitize and streamline data processes for Fort Wayne City Utilties

Collaborate with project team in order to assist public sector stakeholders with the implementation of IT and change management solutions.

Lead a team in the management of a school districts IT department. The school district included 2000+ users, each with a personal device ranging from windows desktops, MacBooks, iPads, and Chromebooks. Educational software was also regularly updated and maintained by the IT department. We managed the entire network from account creation to content filtering.

Assisted with the management of a school districts IT department. The school district included 2000+ users, each with a personal device ranging from windows desktops, MacBooks, iPads, and Chromebooks. Educational software was also regularly updated and maintained by the IT department. We managed the entire network from account creation to content filtering.

Assisted with the management of 4 school districts IT departments. The school districts each included 2000+ users, each with a personal device ranging from windows desktops, MacBooks, iPads, and Chromebooks. Educational software was also regularly updated and maintained by the IT departments. We managed the entire network from account creation to content filtering.

Managed a team of 30+ unique employees on a day to day basis while ensuring customer service and food preparation both met company SOPs.

Consulted for I.T. staff on the implementation of a predictive analytics tool in order to assist with overall airport functions.

- Programming (C#, JavaScript, HTML/CSS)- Project Management- Teamwork- Communication

- Training new employees- Food preparation- Customer service- Money handling- Teamwork

- Computer Administration- Networking- Computer Repair