• Improved customer experience and satisfaction rate by 40% within 8 months through enhanced guest relations’ policies, efficient and prompt service delivery.• Successfully implemented ways and policies that ensured best practices throughout the park’s operations that resulted in growth and expansion. Contributed to the launch of 3 new F&B outlets (restaurants/cafe) in 2021-2022 • Manage the day-to-day activities of Park Operations effectively, which led to 25% increased turnover, recorded an average of 1.2M guests and returning customers per annum.• Collaborated with HR to design special programs on the full life cycle of staff recruitment that ensured productive and high performing workforce.• Coordinated 600+ employees and teams, delivered 10 new development projects within set timeframe and reduced cost by 18%.• Delegated processes that fostered improved level of services, safe exploitation of rides and overall safety in the park with strict adherence to Russians and EU standards, resulting to the constant compliance index high ratings of the Park.

• Developed several operational strategies, implemented plans and activities that improved the standard of all aspects of operations and guest experience by 35% within 1 year.• Piloted procedures that ensured good health and safety was the number one priority for all members of Ops Team, which made employees feel valued, increased teams morale and retention.• Trained 50 employees on compliance, guest handling and SOPs, which contributed to the improved productivity of the workforce by 50%.• Established and maintained good relationship with internal and external stakeholders, which increased projects progress rate, goodwill and trust in our rides and attractions.• Teamed up with HR and other departmental heads, participated in the active and purposeful recruitment, training and recurrent trainings of 120+ employees that enhance performance development.• Drove, built and managed business processes in 8 successful startup projects for the organization.

• Championed and successfully executed the action plans that drove the effective operations of the ‘Rides & Attractions’ department of the novel theme parks for 18+ months.• Contributed to and actively supported with the strategic selection, recruitment and training of over 95 new hires during pre and post opening stages, that led to high level of productivity of the teams in 6 months; some of whom have become talents within the organization.• Led and liaised with a team of 12 managers and directors to provide guidance and expertise on manpower planning, duty management scheduling plan, HSSE and budgeting needs.• Supervised and maintained the development of SOPs, training plan and staff development across 12 departments, which aided business growth by ~65% from Q2 2017 to Q2 2018.• Pioneered the implementation of international safety standards and best practices, ensured strict compliance by both staff and guests that resulted in zero occurrences of incidence and accidents in the Park.• Monitored competitions, stayed abreast of developments in the industry, and maintained critical oversight of marketing functions that gave the organization a competitive edge, recorded 90% success rate post opening.

• Actively participated and part of the pioneer team that launched the Sochi first theme park in Russia.• Promoted and encouraged the creation of fantastic experience for visitors with great offers and packages, implementation of HSSE, applying well-developed SOPs, which gave rise to a footfall of 1M+ guests from the first year of opening and continuous growth annually.• Initiated, coordinated and successfully delivered 14 key projects that led to the park’s development and expansion within 18 months.• Spearheaded, developed and implemented the master operational plan and actions that contributed significantly to the building of efficient teams. Recorded an average of 85% increase in productivity in 3years consecutively.• Assisted in the competency-based recruitment of 55 new hires, which led to increased organizational talents and organizational performance.• Built and maintained long-term professional relations with internal and external key stakeholders, government officials and other key opinion leaders.

• Facilitated and led the operations that contributed to the successful delivery of the 2014 Sochi Winter Olympic Games through efficient venue management and supervision of manpower of 1000+ team members.• Provided and directed compliance conformity in terms of venue readiness and temporary infrastructure in line with IOC requirements.• Prepared, drew action plan and executed 2 successful completed test-run events in 2013, which aided the fine-tuning of the actual event.• Controlled and steered 50+ OCOG functions which included F&B, ACR & Sports, managed venue owner and 30+ contractors.• Analyzed, planned and developed project work plans, prepared and submitted project reports timely, which contributed to the improved operations efficiency from 25% to 90% within 10 months.• Commended by the president of the Russian Federation for successfully organizing and conducting the XXII Winter Olympic Games in Sochi in 2014, which was tagged the ‘best’ in history.Coordinated relations with government agencies involved in “Ice Cube” Curling Center operations planning (Ministry of Sport, Russian Olympic Committee, Security Agencies, Transport Directorate, SC Olympstroy) with Sochi 2014 partners (Coca Cola, Bosco, Panasonic, Rostelecom). Controlled the operational readiness of venue divisions and external partners and suppliers (leading the working group, taking decisions). Managed negotiations with the “Ice Cube” Curling Center investor - ISC Slavoblast. Leading and approving budget and staffing plans including reductions/optimizations.Monitored compliance with the terms of the venue and temporary infrastructure readiness due to the requirements of International Olympic Committee, Olympic Broadcasting Service, International Paralympic Committee, World Curling Federation. Execution of the orders of Government of Russian Federation related to the organization of international competitions at the venue.

• Designed and established an effective ticketing and membership registration system that catered for 2000+ club members and supporters, reducing attendance time per person from 10mins to an average time of 3mins.• Orchestrated all operations before, during and after all football matches.• Cooperated with international Football Federations, FIFA transfer matching system and participated in data filing.• Accomplished and recorded significant increase in fan/support base, generated revenue through the implementation of advertising strategies for the club.• Engaged key stakeholders and partners via effective communication, created and distributed packages for sponsors that promoted club’s brand and value and strengthened relationships.

• Boosted customer base and satisfaction rate from 25% to 95% within 2years through creation and introduction of various effective fitness programs and new marketing strategies.• Trained and delegated tasks to 30 employees, that led to enhanced performance and overall productivity.• Established an accredited lifeguard system with institutions that had wealth of professional lifeguard resources.• Supported and spearheaded safety initiatives which included the establishment of SOPs and policies in line with country’s legislation• Managed the daily operations of the entire fitness center (Sport facilities, Spa, Swimming pools & Water amusement Facilities) that receives 100+ clients weekly. Conducted safety inspections, employees’ supervision, vendor management, equipment purchases and management, and budget handling.