Denis Daugherty Email & Phone Number

Systems Engineer specializing in post-sales support for our rXg (Revenue Extraction Gateway) services, and ensure the seamless integration and optimal performance of our clients' network infrastructure. I work closely with our customers to understand their specific requirements, troubleshoot technical issues, and provide guidance to maximize the value of.

Phoenix, Arizona Area

• In this role, I designed and executed internal processes to streamline onsite deployment, including project management software deployment and network component configuration. I created processes to reduce downtime and.
• Established working relationships with key stakeholders to determine evolving issues and requirements for data, DIRECTV/AT&T TV, and residential phone deployments.
• Managed multiple projects, including 33 network deployments, POTS line bill analysis to VoIP conversion at 42 properties.
• Led the rollout of new and ongoing projects to identify issues and reduce labor spending.

Phoenix, Arizona, United States

• I managed resolution efforts and preventative maintenance for increased productivity and efficiency. I monitored switch upgrades and migrations including ZoneDirector to SmartZone migration, ZyXel, and Ruckus.
• Developed reporting in Manage Engine Service Desk to identify underlying network issues.
• Created network documentation and a robust knowledge base for troubleshooting network issues.

Phoenix, Arizona, United States

• In this position, I oversaw forecasting and staffing levels to meet service and productivity goals. I employed several operational processes to create an optimal customer service experience. I executed call center.
• Directed operational activities of a call center that serves customers connecting to WiFi, ordering DIRECTV, and residential phone service.
• Migrated from OS Ticket to JIRA Service Desk to better understand Call Center metrics and managed to spend as the company began to grow. Created a ‘single pane’ of glass to identify bottlenecks and inform on ways to.

Los Angeles

• During this short role, I developed an implementation run book to streamline the performance of employees moving to new spaces by providing resources to start work. I resolved facilities-related issues and optimized.
• Created 500 page "Run Book" for an office move and day-to-day run book for the office "One Team" operations.

Los Angeles

• Utilized Cvent platform to build and maintain online registration websites
• Managed project scope by assigning timelines and expectations
• Provided meeting planners with attendee reporting and logistics
• Compiled investment reports, binders, and presentations while working within tight deadlines

Los Angeles, California, United States

• Call center support, scheduled meetings, and conferences
• Troubleshoot customer issues as they related to scheduling software
• Provided over the phone AV and meeting production support
• Scheduled and confirmed catering orders
• Developed and updated operations manual for team daily use

Los Angeles, California, United States

• Arranged and oversaw building maintenance and repair projects
• Introduced and implemented full-service catering company
• Kept accurate logs in Excel – PO Management and budget reporting
• Communicated with clients and contracted vendors to resolve issues
• Provided office move coordination support

Los Angeles, California, United States

• Provided admin support answering phones and calendaring
• Reception coverage which included parking validations, visitor log, and access
• Covered multi-line switchboard and other assigned tasks as needed
• Kept pantries and conference room clean and orderly
• Replenished pantries with supplies and monitored inventory levels in accordance with the budget
• Setup catered meetings which included the use of china for client meetings

Los Angeles

• Administrative Support
• Started baseline research for developing reality TV shows
• Provided phone support and calendaring for two executives
• Organized meetings with high profile clients and operated camera for casting shoots
• Executed other assigned tasks as needed

San Luis Obispo, California Area

• Guitar Tech / Kiosk Tech / Artist Liasion
• Provided guitar technical support to artists for Music Man Guitars
• Worked with production staff to communicate daily expectations to artists
• Interacted with concert-goers about products via word of mouth, fliering, and posters

B.A. In Music Industry And Technology, Music Industry

Activities and Societies: Wild Oak Music Group and Audio Engineers SocietyThe Music Industry Program, an option in our General Music BA.

High School, Music Theory And Composition

Activities and Societies: Starcraft, Guitar and working at Longs Drugs.