Denis Gitonga Kirimi Email & Phone Number

• Ensure secure IT operations are implemented and managing all systems in accordance with Systems policies and standards of delta ltd. Manage IT support.Manage administrative user access rights and restrictions in the.
• Firewalls (FortiGate, Zscaler)
• Switching Cisco, Ubiquiti
• Wireless: Cisco, Ubiquiti Access Points
• TCP/IP, DNS, VPNs, Velo Cloud SDWAN, SDN
• Network Monitoring Tools: Solar winds, 1000 eyes

Monitor and maintain the computer systems and networks.Installing and configuring computer systems; Dynamics Nav, SAP, Microsoft Azure, SYSPRO ERPDiagnosing hardware and software faultsSolve technical and applications problems, either remotely or in personAssist employees with computer problems and answer their questionsOverseeing that daily backup.

Provided first line support on all general and Commission-specific software and hardware issues in the region.Communicate information on hardware and software issues to corporate ICT ServicesSolved regional ICT issues including remote access, emails and telephone.Dismantled, moved and reassembled ICT equipment as needed and transport ICT equipment to other.

In the position I was responsible for support in Designing, Implementation and Maintenance of the whole IT infrastructure within the Headquarter Premises in Nairobi and the rest of their offices in the Region up to the full adoption, as well as the IT end user’s support and ensuring smooth access to platforms and applications – (On premises Server.

Implementation and Maintenance of the IT infrastructure, Install, Configure Printers, LAN/WAN.Updating the IT Asset registry.Collaborate with the IT supervisor to support ERP system Microsoft Dynamics and its Operations Administration functions such as: Managing User’s security Roles, User Trainings, and also collaborate with supervisor for ERP system.

Bachelor, Information Technology

Certificate, Secondary School